Modern Workplace Solutions Architect

Modern Workplace Solutions Architect

DXC Technology | United Arab Emirates | On-site – Associate Manager

Function:
Modern Workplace – Support Services / Service Desk

DXC Technology is seeking an experienced Modern Workplace Solutions Architect to define and govern the architecture of modern workplace and end-user technology services within a large-scale technology transformation environment in the UAE.

The role will be responsible for translating business, user-experience, security, and operational requirements into scalable Modern Workplace solutions covering endpoint management, digital workplace services, service desk, collaboration, identity, security, automation, and user support technologies
.

The successful candidate will combine strong Modern Workplace technical expertise with architecture, service-design, integration, and stakeholder-management capabilities, ensuring workplace technologies operate as an integrated and secure end-user ecosystem.

• Define and maintain the end-to-end Modern Workplace architecture, technical standards, patterns, and technology roadmap
  .
• Design workplace solutions covering endpoint/device management, Windows endpoints, collaboration, productivity, identity, security, service desk, and digital employee experience
  .
• Translate business and operational requirements into scalable technical architectures and solution designs.
• Develop high-level and detailed solution designs, architecture diagrams, technology standards, and integration requirements.
• Ensure Modern Workplace solutions align with overall enterprise architecture and technology strategy.

• Define architecture for modern endpoint management using technologies such as Microsoft Intune, Windows Autopilot, SCCM/MECM, Microsoft Entra , and related Microsoft technologies
  .
• Define approaches for device provisioning, configuration, application delivery, compliance, patching, security, and lifecycle management.
• Support transition from traditional endpoint-management models toward cloud-native and modern device-management approaches
  .
• Define standards for Windows endpoint builds, configuration baselines, device compliance, and endpoint lifecycle management.

• Design technology capabilities supporting modern Service Desk and end-user support services
  .
• Define integration between Service Desk, endpoint management, identity, monitoring, automation, and collaboration platforms.
• Support implementation of self-service, knowledge management, automation, remote support, virtual-agent, and service-request capabilities
  .
• Identify opportunities to improve employee experience and reduce support demand through automation and proactive support.
• Work with service-management teams to ensure solutions support agreed SLAs, operational processes, and service outcomes
  .

• Define integration of workplace services with Microsoft 365, Teams, Exchange Online, SharePoint, One Drive
  , and related collaboration technologies.
• Ensure appropriate integration with Microsoft Entra , Conditional Access, MFA, SSO, and identity services
  .
• Incorporate endpoint security, device compliance, data protection, and Zero Trust principles into workplace architecture.
• Work with cybersecurity teams to ensure solutions comply with enterprise security and governance requirements.

• Ensure Modern Workplace solutions integrate effectively with ITSM, network, infrastructure, cloud, cybersecurity, IAM, applications, and monitoring platforms
  .
• Participate in architecture and design reviews and provide technical governance for workplace solutions.
• Review vendor and system-integrator designs and…