Section Head – Information Technology; UAE Nationals

A confidential Government Entity is seeking an experienced Section Head – IT Operations to lead the reliable, secure, and efficient operation of its technology environment.

Location: Abu Dhabi, UAE

Confidential Government Entity

• Lead IT infrastructure and operations across on-premise and cloud environments
  , including AWS, Azure and OCI.
• Oversee IT Service Management (ITSM), service desk, incident, problem, change and request management.
• Ensure high availability,
  business continuity, disaster recovery and operational resilience
  .
• Lead day-to-day IT security operations and ensure alignment with Abu Dhabi Government information security standards.
• Oversee production application support, patching, upgrades and operational handovers.
• Manage IT vendors, contracts, SLAs, licensing, assets and cloud cost governance.
• Monitor IT service performance, risks, KPIs and operational improvement initiatives.

• Bachelor’s degree in IT, Computer Science, Engineering or a related field
  ;
  Master’s preferred.
• 8–12 years of relevant IT operations/infrastructure/cloud/service management experience
  , with proven leadership experience.
• Experience managing critical IT infrastructure, production applications, IT service desk, vendors and enterprise technology environments
  .
• Government or large enterprise experience is highly desirable.
• Certifications such as ITIL, PMP, AWS/Azure/OCI, CISSP or CISM are an advantage.

• Please note:
  
  The hiring entity and further details will be shared with shortlisted candidates.