Technical Support; ATM Switch

Greetings,

Synechron is currently hiring for an immediate opening for the position of Technical Support – ATM Switch in Abu Dhabi.

• Role: Technical Support – ATM Switch
• Experience: 8+ years
• Location: Abu Dhabi
• Employment Type: Full-time
• Domain: Retail Banking Platforms

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,700 professionals across around 60 offices in over 22 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering.

Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron Fin Labs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and Service Now, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or Linked In community.

Synechron:
Technology and AI Consulting for Business

Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses.

Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.

We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other.

Choose a career with us and let’s pursue innovation, together.

• Responsible for providing Maintenance and Support Activities for ATM Switch and related integrations and applications in all environments DEV,SIT, DTS, UAT, PROD/DR.
• Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process
• Provide necessary support (analysis, documents, testing) for ATM Switch related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

• Domain knowledge of the respective business domain that is (ATM Switch and related integrations and applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down steam)

• 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role.