Senior Manager - IT Service Operations

Job Snapshot

Role:
Senior Manager - IT

Location:

Abu Dhabi, United Arab Emirates

Industry: Education Management

Function: IT Project Management

Experience:

Minimum 10 years of progressive IT experience

Job Type: Full Time

Position Overview Aldar Education is seeking a UAE National Senior Manager - IT for a Full Time, on-site role supporting its Charter Schools in Abu Dhabi, United Arab Emirates, with an immediate start. This senior technology leadership position is accountable for secure, reliable and consistent IT service operations across a multi-site school environment. The role leads service management, technology governance, operational resilience, compliance, educational technology delivery, supplier performance, asset lifecycle management, financial control and continuous service improvement.

Country:
United Arab Emirates

City:
Abu Dhabi

Industry: Education Management

Function: IT Project Management

Salary:
Not disclosed

Gender: No Preference

Candidate Nationality: UAE National

Job Type: Full Time

Work Arrangement:
On-site

• Lead IT service operations across Charter Schools and establish service direction, governance, standards, controls and performance expectations.
• Translate Group Digital and Enterprise Services strategy into operational plans, service targets, technology lifecycle priorities and measurable outcomes.
• Own the Charter Schools IT service management framework covering incidents, requests, problems, changes, knowledge, service catalogue, configuration, assets and service levels.
• Act as the senior escalation and decision point for major incidents, significant service failures, operational risks and stakeholder concerns.
• Establish dashboards, reporting mechanisms and governance routines for service performance, risk, investment planning and continuous improvement.
• Drive consistent, customer-focused technology services across the Charter Schools network.

• Provide accountable oversight of day-to-day technology operations across multiple schools.
• Maintain operational oversight of end-user devices, classroom technology, audiovisual systems, networks, connectivity, telephony, printing, cloud services and core school systems.
• Ensure technology readiness for academic terms, examinations, inspections, admissions activities, major events, new school openings and other critical operating periods.
• Coordinate with Infrastructure, Cybersecurity, Applications, Data, Digital and central service teams on maintenance, upgrades, remediation and technology changes.
• Ensure operational changes are appropriately planned, tested and communicated to minimize disruption.
• Lead clear and timely stakeholder communications during outages, major incidents, planned changes and significant service disruptions.

• Maintain readiness against applicable ADEK ICT standards, organizational policies, audit obligations, inspection requirements and approved corrective actions.
• Ensure technology operations support relevant safeguarding expectations.
• Maintain appropriate controls for data handling, confidentiality, privacy and access management.
• Ensure cybersecurity and operational resilience requirements are followed.
• Support compliance with business continuity, backup and disaster recovery requirements.
• Monitor operational technology risks and ensure appropriate escalation and remediation.

• Lead the operational adoption and governance of educational technology across Charter Schools.
• Support classroom platforms, digital learning solutions and AI-enabled education initiatives.
• Oversee technology projects, refresh programmes, service transitions and transformation initiatives.
• Ensure technology initiatives are delivered against approved scope, budget, schedule, quality, compliance and operational readiness requirements.
• Represent Charter Schools during project planning, design, procurement, implementation, testing, acceptance and post-implementation reviews.
• Ensure new and changed services have defined ownership, documentation and support arrangements.
• Establish appropriate supplier escalation routes, training plans, performance measures and adoption support for new services.

• Govern technology assets throughout acquisition, configuration, deployment, utilization, maintenance, repair, refresh, redeployment, return and disposal.
• Maintain accurate records covering hardware and software assets,…