IT Support Engineer

Job description

Job description:

Company:
Merveille Investments LLC

Department:
Information Technology (IT)

Location:

Dubai Marina, Dubai, UAE

Employment Type:

Full-Time

Visa Status:
Preferred own Visa

Salary: AED 3,000 per month

About the Role

Merveille Investments LLC is looking for an IT Support Associate to provide first-level

technical support, maintain IT systems and devices, and ensure smooth day-to-day IT

operations across the organization.

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, emails, and calls promptly.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Manage user accounts, password resets, and access permissions.
• Document support requests and escalation complex issues when required.
• Maintain IT asset inventory and ensure compliance with IT security policies.

Qualifications

• Diploma or Bachelor's degree in Information Technology or a related field.
• 1–2 years of IT support or help desk experience.
• Basic knowledge of Windows, Microsoft Office 365, networking, and hardware troubleshooting.
• Good communication, problem-solving, and customer service skills.

What We Offer

• Salary of AED 3,000 per month.
• Professional and collaborative work environment.
• Career growth and learning opportunities.

Application Question(s):

• Are you available to join immediately?
• How many years of relevant experience do you have for this position?
• This role is currently open only for female candidates as per business requirements. Do you meet this criterion?

• Diploma or Bachelor's degree in Information Technology or a related field.
• 1–2 years of IT support or help desk experience.
• Basic knowledge of Windows, Microsoft Office 365, networking, and hardware troubleshooting.
• Good communication, problem-solving, and customer service skills.