IT Service Delivery

Job description

Company Description

Accor is a global leader in hospitality, committed to excellence, integrity, and strong governance across all its operations. We prioritize diversity, innovation, and ethical business practices, offering employees the opportunity to contribute to a transparent and well‑controlled organization. At Accor, we support your growth and learning every day, ensuring that work brings purpose to your life. Join us to help strengthen governance and risk management across one of the world’s leading hospitality groups.

This role, for a duration of six months, will be responsible for overseeing day‑to‑day IT service operations, leading the local support team, managing stakeholder relationships, and ensuring the delivery of operational continuity across the Accor MEA organization.

The successful candidate will act as a key liaison between local teams, regional technology functions, and global stakeholders while contributing to continuous improvement initiatives and ensuring alignment within Accor's established governance frameworks and initiatives.

• Lead, manage and support the team of two IT Support Specialists, ensuring delivery of high‑quality end‑user services and adherence to agreed service levels.
• Ensure timely resolution of incidents, service requests, and technical issues.
• Track and resolve recurring pain points and share lessons learned with the global Heartist Care community
• Partner with HR, Finance, Facilities, and other departments to support their operational technology needs.
• Coordinate with MEAIT regional country directors to support global projects and initiatives
• Manage internal communications regarding IT policy changes, updates and system announcements

• Supporting senior leadership and executive stakeholders in a fast‑paced corporate environment.
• Exercise sound judgment when handling sensitive issues, confidential requests, and business‑critical incidents.
• Ensure strict compliance with company information security, data privacy, and governance policies.
• Act as a trusted custodian of company technology assets, maintaining appropriate access controls to safeguard equipment, systems, and information.

• Accountable for the governance and responsible management of corporate IT assets, ensuring strong controls, budget compliance, inventory accuracy, and full lifecycle management to mitigate financial, operational, and security risks.
• Ensure all technology assets are procured, assigned, utilized, and recorded in accordance with approved business requirements, budget allocations, and security standards and established asset management processes, minimizing the risk of loss, misuse, unauthorized access or unnecessary expenditure.
• Manage the full lifecycle of IT assets, including procurement, deployment, upgrades, transfers, disposals, and inventory reconciliation for internal/ external audit compliance.
• Manage asset lifecycle documentation for device upgrades, purchases, handovers, disposals, and equipment removals, ensuring inventory records are accurately maintained and updated to Finance and P&C departments

• Manage relationships with technology vendors, service providers, and telecommunications partners and monitor vendor performance against agreed SLAs
• Coordinate contract renewals, procurement activities, and cost‑control initiatives with partners.
• Support payment processing and follow‑up activities for technology‑related invoices and services.
• Handle external vendor relations through KYC documentation, RFP participation and maintain existing strong vendor relationships

• Ensure continuity of IT operations, services, and…