More jobs:
IT Support Specialist - Emirati
Job Description & How to Apply Below
Job description
Closing date: 30/09/2026
Number of positions: 1
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates
MAIN PURPOSE OF JOBTo provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
KEY RESPONSIBILITY AREAS- Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
- Maintain service records and their resolution in the IT Service Management tool
- Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
- Certification in ITIL v3 Foundations will be an advantage
- At least 1 years’ experience in an ICT support service environment
- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×