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Job Description & How to Apply Below
We are looking for a Service Now Process Architect to support digital transformation projects by designing and optimising business processes that drive efficiency, effectiveness, and customer satisfaction. This role requires deep Service Now knowledge, strong process design skills, and the ability to act as a trusted advisor to clients.
Key Responsibilities- Act as subject matter expert across ITSM, ITAM, ITOM, GRC, FSM, and CSM.
- Lead workshops to capture requirements, prepare Functional Specifications, and design Service Management processes.
- Guide clients in adopting a services-based approach aligned with ITIL 4.
- Work with technical specialists to ensure solutions align with process design.
- Validate builds, support testing cycles, and create test scripts (including ATF).
- Document and manage user stories through the development lifecycle.
- Provide training and change support for new processes.
- Build strong client relationships and act as a trusted advisor.
- Drive continuous improvement and contribute to large-scale engagements.
- Bachelor's degree in Computer Science, IT, or related field.
- ITIL 4 Foundation + Service Now CSA.
- 3+ Service Now Implementation Specialist certifications (e.g., GRC, FSM, ITSM, ITAM, ITBM, HRSD, CSM).
- Proven experience with Service Now, BMC Remedy, or similar ITSM tools.
- Track record of applying ITIL, COBIT, ISO 20000 frameworks.
- Experience in business process consulting and client-facing delivery.
- Strong commercial acumen and ability to engage stakeholders.
- Opportunity to shape Service Management transformation projects.
- Exposure to multiple Service Now modules and enterprise clients.
- A collaborative and dynamic environment that values innovation and professional growth.
Salt is acting as an Employment Agency in relation to this vacancy.
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