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Senior Support Engineer
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-09-30
Listing for:
Tanqeeb
Full Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, SRE/Site Reliability, Systems Administrator
Job Description & How to Apply Below
We are looking for a Senior Support Engineer to serve as the escalation point for production issues, ensuring rapid diagnosis, resolution, and clear communication during critical incidents across the platform.
KEY RESPONSIBILITIES- Triage, investigate, and resolve escalated production incidents across web, mobile, and backend systems
- Monitor system health and proactively identify potential issues before they impact users
- Maintain and continuously improve runbooks, knowledge base, and troubleshooting documentation
- Coordinate with Engineering and Dev Ops teams during major incidents and outages
- Provide root-cause analysis and detailed post-incident reports
- Mentor and upskill junior support staff, improving overall support processes and response times
- Manage and prioritize incoming support tickets according to severity and SLA commitments
- Communicate incident status and resolutions clearly to internal and external stakeholders
- Contribute to automation of routine diagnostic and remediation tasks
- Participate in on‑call rotation for critical production support
- 7
-10 + years of technical support or application support engineering experience - Strong troubleshooting skills across application, database, and infrastructure layers
- Experience with logging/monitoring tools (e.g. Grafana, ELK, Datadog)
- Working knowledge of SQL and scripting for diagnostics
- Strong ownership mindset and ability to work under pressure during incidents
- Good written and verbal communication skills in English
- Experience with cloud infrastructure (AWS, Azure, or GCP)
- Familiarity with incident management frameworks (ITIL)
- Exposure to scripting/automation (Python, Bash) for support tooling
- Experience leading or coordinating major incident response
- Software Engineering Degree and exp in Data Analytics
Position Requirements
10+ Years
work experience
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