Genesys Operations/Implementation Engineer
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-09-30
Listing for:
Client of AIQU
Full Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations, Network Engineer
Job Description & How to Apply Below
Key Responsibilities
- Design configure and implement Genesys Cloud contact center solutions
- Deploy and integrate NICE CXone platforms within enterprise environments
- Manage end-to-end CCaaS implementation projects adhering to timelines and budgets
- Plan and execute contact center migrations from legacy systems to cloud-based platforms
- Collaborate with network and telecom teams to integrate SIP trunks SBCs and telephony infrastructure
- Provide Tier 2 3 technical support and troubleshooting for Genesys and NICE CXone environments
- Document solution architectures implementation plans and standard operating procedures
- Conduct knowledge transfer sessions and train stakeholders on new platform features
- Participate in pre-sales calls to define technical requirements and provide solution estimates
- 5-6 years of hands-on experience implementing and supporting contact center solutions
- Proven expertise in Genesys Cloud architecture, configuration, and administration
- Strong experience with NICE CXone platform deployment and integration
- Solid understanding of CCaaS principles and best practices
- Demonstrated experience leading end-to-end contact center migration projects
- Deep knowledge of telecom protocols, SIP trunking, SBCs, and telephony routing
- Excellent problem-solving skills and ability to work in fast-paced environments
- Effective communication skills in English, with ability to liaise with global stakeholders
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×