Senior Customer Support Engineer Linux DevOps Cloud

Job Description:

We are supporting an international technology business seeking an experienced Senior Customer Support Engineer to join its global technical team, with a particular focus on customers across the Middle East.

This is not a traditional customer service position
. It is a highly technical role combining hands-on engineering and development with direct interaction with enterprise customers.

The position is fully remote
, although candidates based in or close to the UAE time zone are preferred. Occasional travel to locations including Dubai and Abu Dhabi will be required.

Key responsibilities:

• Provide senior-level technical support to enterprise customers

• Troubleshoot complex Linux, cloud and infrastructure issues

• Work across Linux, Dev Ops and cloud environments

• Contribute to technical development projects, including AI-related work

• Work directly with customers to understand requirements and resolve technical issues

• Collaborate with engineering, development and commercial teams globally

• Undertake occasional travel across the Middle East

Requirements:

• Fluent Arabic – essential

• Strong Linux expertise – essential

• Approximately 10 years relevant technical/support experience

• Experience with
  Dev Ops and cloud technologies

• Kubernetes knowledge, with relevant certification highly desirable

• Background in Linux/System Administration, infrastructure, Dev Ops or similar

• Excellent troubleshooting and problem-solving skills

• Strong customer-facing communication skills

• Comfortable working across multiple technologies and technical disciplines

The role combines substantial customer interaction with hands-on technical and development work.

Salary:
Competitive, DOE
Location:
Remote – UAE/Middle East time zone preferred
Travel:
Less than 20%
Additional package:
Company equity