Job Number
Job Category Information Technology
Location Nation Tower, Corniche, P.O. Box 60476, Abu dhabi, United Arab Emirates VIEW ON MAP ()
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Start Your Journey With UsFrom the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences.
Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.
The IT Administrator is responsible for supporting the reliable, secure and efficient operation of the hotel’s Information Technology environment. The role provides day-to-day technical support to hotel Hosts, supports business-critical and guest-facing technology systems, assists with infrastructure and application administration, and helps ensure technology services are maintained in accordance with Marriott International standards, cybersecurity requirements and property operational needs.
Job Requirement:Provide first- and second-level support for hardware, software, applications, network connectivity, printing, mobile devices and related technology services.
Support critical hotel platforms including PMS, POS, Microsoft 365, telephony, guest-facing systems, IPTV/digital signage, access control and other hospitality applications.
Assist with servers, virtualization, storage, LAN/WAN, Wi-Fi, network switches, backup systems and associated infrastructure monitoring and troubleshooting.
Troubleshoot incidents and coordinate escalations with Marriott technology teams, vendors and support partners to minimize operational downtime.
Support Active Directory, user accounts, security groups, application access and periodic access reviews in line with approved authorization.
Assist with cybersecurity controls, endpoint protection, patching, vulnerability remediation, security assessments, audits and Marriott IT compliance requirements.
Monitor backups and participate in contingency, business continuity and disaster recovery activities.
Maintain accurate IT asset inventory, technical documentation, support records and technology lifecycle information
Support preventive maintenance, system upgrades, implementations, testing and technology projects; provide basic user guidance and training to Hosts.
Maximum productivity and operational efficiency across hotel departments.
High availability of hotel technology systems and services.
Enhanced guest satisfaction…
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