Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.
These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
The Solution Architect is the lead design authority for Ellucian SIS implementations in the Middle East, owning end-to-end functional and technical solution design from discovery through post-go-live value realization. The role combines deep higher-education process knowledge with strong SIS expertise to shape architecture, design principles, governance, and integrations; challenge requirements; and guide delivery teams to implement fit-for-purpose solutions aligned to institutional strategy and Ellucian standards.
This position reports directly to the Senior Manager based in EMEA.
Where you will make an impact- Analyze institutional objectives, operating models, and student-lifecycle outcomes, translating requirements into a coherent future-state SIS solution.
- Own end-to-end functional and technical solution architecture, including cross-product integrations and data considerations.
- Lead discovery, design, alignment, and solution-assurance workshops; make prescriptive recommendations and challenge non-standard or custom requirements using product, value, and risk reasoning.
- Maintain alignment across capability streams, including admissions, curriculum, registration, progression, graduation, integrations, reporting, and data.
- Validate designs with Product, Architecture, Integration, Delivery, and Project Management to align roadmap, standards, scope, risks, dependencies, and decisions.
- Define design principles, reusable patterns, guardrails, and assurance checkpoints; govern delivery so solutions are implemented as architected and changes are assessed for impact and value.
- Continuously improve delivery using standardization, automation, reusable assets, templates, and responsible AI-assisted methods to reduce manual effort, rework, cycle time, and non-value-added administration.
- Build and maintain reusable playbooks, accelerators, and solution patterns across projects and customers.
- Act as the principal solution liaison for customers, internal teams, and partners, and represent Services in cross-functional forums.
- Guide and mentor capability-stream consultants, strengthening solution quality and product knowledge across the delivery team.
- Conduct post-implementation reviews, assess value realization, and recommend ongoing improvements.
- Minimum 7 years' experience in higher education, SIS/ERP, professional services, or enterprise architecture, including at least 5 years in technical or functional roles; SIS or comparable higher-education experience strongly preferred.
- Demonstrated experience shaping strategic and business requirements with customers and translating them into solutions across complex ERP, SIS, and/or CRM environments.
- Middle East market experience preferred, ideally across the GCC, Levant, or Egypt; broader international experience beneficial.
- Proven customer-facing consulting experience across multiple organizations, with excellent communication, presentation, stakeholder-management, technical-management, and documentation skills.
- Demonstrated ability to adopt new tools and technologies, including automation and AI-enabled capabilities, responsibly to improve delivery quality and productivity.
- Willingness to travel up to 40%.
- Enterprise architecture or modelling expertise is advantageous; TOGAF or similar qualification with familiarity with Archi Mate, BPMN 2.0, and Bizz Design.
- Deep understanding of higher-education operating models, SIS processes, applications, data, integrations, and technology, with the…
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