Lead, Customer Tech

TAQA Distribution is looking for a Lead, Customer Tech to provide hands-on technical leadership across our customer technology landscape, covering billing, CRM, contact centre, smart metering and digital customer platforms. This is a hands-on technical role focused on configuration, development, integration, troubleshooting and continuous improvement.

• Design, configure, develop, integrate and support customer technology platforms.
• Lead technical enhancements, upgrades and integrations from design through testing, deployment and hypercare.
• Troubleshoot complex application, integration, performance and data issues.
• Support platform performance, security, releases and technical lifecycle management.
• Work with business teams, technology teams, vendors and MSPs to deliver reliable customer solutions.
• Drive automation, AI and continuous improvement across customer technology platforms.
• Support a portfolio of 5-8 technology projects and enhancements.
• Hands-on experience in at least 2-3 of the following areas is required:
  Oracle CC&B / C2M / CCS, Microsoft Dynamics 365 CRM, Vocal Com Contact Centre, HES / MDMS / AMI Smart Metering, Digital Channels, Customer Communications.

• 6+ years of relevant technical/application experience.
• Strong hands-on experience in configuration, development, integration and technical support.
• Bachelor’s degree in IT, Computer Science, Engineering or a related field.