Administrator - School Systems

Administrator
- School Systems Job Snapshot Role:
Administrator
- School Systems

Location:

Abu Dhabi, UAE Industry: Education Management Function:
Systems Support

Experience:

Minimum 3 years managing education systems Job Type: Full Time Position Overview Aldar Education is seeking a School Systems Administrator to support its schools in Abu Dhabi, UAE. The role is responsible for implementing, administering, maintaining and troubleshooting student information systems and related educational technology platforms across the organization. The successful candidate will work extensively with iSAMS, Power School and integrated enterprise applications, supporting system configuration, user access, data integrity, reporting, integrations and digital transformation initiatives.

The position combines technical system administration with school-facing support, training and continuous process improvement.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Education Management
• Function:
  Systems Support
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

The School Systems Administrator will form part of the administration team responsible for iSAMS and Power School while supporting related educational and enterprise platforms across Aldar Education.

• Implement, configure and maintain student information systems and related enterprise applications.
• Administer iSAMS and associated educational systems across Aldar Education schools, including Charter and IB curriculum schools.
• Configure and maintain academic, attendance, pastoral, assessment and administrative modules within iSAMS.
• Support user administration, permissions and system access in accordance with organizational policies.
• Create and maintain user accounts, roles, security groups and access permissions.
• Monitor system integrity, availability, security and performance.
• Troubleshoot application issues and coordinate appropriate resolutions.
• Support cloud-hosted and on-premises applications where required.
• Assist with data recovery and business continuity activities.
• Support annual academic year rollover activities and maintain data continuity across schools.

The role will support the introduction and continued development of educational technologies, integrations and automation across the organization.

• Support new system implementations, enhancements and digital transformation initiatives.
• Assist with APIs, middleware integrations and data exchange between educational and business systems.
• Support AI-driven integration and automation initiatives involving iSAMS and related platforms.
• Work with Infrastructure and Applications teams on SSO, authentication and identity management.
• Support approved third-party educational applications, including Destiny Follett.
• Assist with system testing, validation and user acceptance activities for upgrades, releases and new implementations.
• Contribute to process automation initiatives designed to reduce manual effort and improve operational efficiency.

The Administrator will help maintain accurate and reliable information across integrated systems including iSAMS, Salesforce, Mule Soft, Live Aldar and CPOMS. Responsibilities include supporting data quality, automated reporting, centralized dashboards, analytics and business intelligence solutions used for educational and operational decision-making. The role will also support report card configuration and distribution through Live Aldar in collaboration with relevant internal teams.

• Provide functional and technical support to schools and central teams.
• Prioritize and resolve service desk tickets according to agreed service levels.
• Investigate system incidents, operational issues and user requests.
• Develop a detailed understanding of educational systems and associated business processes.
• Maintain technical documentation, system procedures, configuration records and operational guidelines.
• Provide timely support while maintaining strong internal customer service standards.

The School Systems Administrator will create and maintain training materials, user documentation and knowledge resources to encourage effective system adoption. The role includes supporting training for school staff covering system functionality, data entry, reporting, data security and recommended working practices.…