Field Engineer - Sites

Deliver on-site IT support across one or two Small school sites providing near-resident coverage under a shared allocation model Covers 137 sites with 80 engineers at a ratio of approximately 1 1 7

• Deliver first and second line support for all end-user devices classroom technology and peripherals at the assigned sites Perform routine server room checks - environmental UPS status backup job verification physical equipment health Carry out basic Windows Server administration under central direction - service restarts patch validation print and file service checks event log review Handle joiners movers and leavers device provisioning together with associated Active Directory account tasks Support examination sessions and computer lab readiness including pre-examination device checks and standby cover during sessions Maintain the local asset register consumables stock and site documentation Provide informal floor-walking support to teaching and administrative staff on Microsoft 365 and Teams Provide first-line network support - patch panel work switch port checks access point replacement Wi-Fi troubleshooting Log update and close all tickets accurately in the ITSM tool and elevate to L2 L3 with complete diagnostics.

• Windows 10 11 deployment imaging and troubleshooting Windows Server  - basic administration health checks patch validation physical rack work Active Directory - account administration under delegated rights basic GPO troubleshooting Microsoft 365 - Outlook Teams One Drive and SharePoint end-user support Backup operations - job monitoring media handling restore requests Networking - TCP IP DNS DHCP VLAN awareness structured cabling Wi-Fi troubleshooting Hardware break-fix on Dell HP and Lenovo estates including printers and scanners Classroom and lab technology - interactive panels projectors visualisers classroom audio ITSM tooling proficiency

• Deliver first and second line support for all end-user devices, classroom technology and peripherals at the assigned sites. Perform routine server room checks - environmental, UPS status, backup job verification, physical equipment health. Carry out basic Windows Server administration under central direction - service restarts, patch validation, print and file service checks, event log review. Handle joiners, movers and leavers device provisioning together with associated Active Directory account tasks.
  
  Support examination sessions and computer lab readiness, including pre-examination device checks and standby cover during sessions. Maintain the local asset register, consumables stock and site documentation. Provide informal floor-walking support to teaching and administrative staff on Microsoft 365 and Teams. Provide first-line network support - patch panel work, switch port checks, access point replacement, Wi-Fi troubleshooting. Log, update and close all tickets accurately in the ITSM tool and ESCALATE TO l2 / l3 with detailed diagnostics.

• Windows 10/11 deployment, imaging and troubleshooting. Windows Server 2016/2019/2022 - basic administration, health checks, patch validation, physical rack work. Active Directory - account administration under delegated rights, basic GPO troubleshooting. Microsoft 365 - Outlook, Teams, One Drive and SharePoint end-user support. Backup operations - job monitoring, media handling, restore requests. Networking - TCP/IP, DNS, DHCP, VLAN awareness, structured cabling, Wi-Fi troubleshooting.
  
  Hardware break-fix on Dell, HP and Lenovo estates including printers and scanners. Classroom and lab technology - interactive panels, projectors, visualisers, classroom audio. ITSM tooling proficiency.