More jobs:
Senior Communications Coordinator/Digital Communication Manager
Job Description & How to Apply Below
Job Purpose
Lead the execution, governance, and optimization of customer communications across digital channels, ensuring seamless customer experiences, regulatory compliance, and operational excellence. Own digital content platforms, communication journeys, UAT testing, chatbot administration, release management, and stakeholder coordination across Product, Technology, CRM, UX, and Marketing teams.
Key Responsibilities- Lead end-to-end delivery of customer communications across Mobile App, Web, Email, SMS, Push Notifications, and emerging digital channels.
- Own communication platform governance, content publishing, release validation, and production deployments.
- Manage UAT, regression testing, defect resolution, and customer journey validation for all communication initiatives.
- Administer and optimize Sitecore CMS, chatbot platforms, conversational AI solutions, and knowledge management systems.
- Drive content strategy, content lifecycle management, migration projects, and digital asset governance.
- Collaborate with Product, Technology, Digital Banking, CRM, UX, Compliance, and external vendors to deliver business priorities.
- Monitor communication effectiveness, platform performance, customer engagement metrics, and operational KPIs.
- Identify automation, AI, and process optimization opportunities to enhance customer experience and operational efficiency.
- Establish and maintain communication standards, testing frameworks, governance controls, and operating procedures.
- 10+ years of experience in Digital Communications, Digital Channels, CRM Operations, Digital Banking, Content Management, or Customer Engagement platforms.
- Strong experience managing enterprise CMS platforms such as Sitecore, Adobe Experience Manager (AEM), Drupal, or similar.
- Proven experience leading UAT, release management, digital platform enhancements, and customer journey testing.
- Hands‑on experience with Conversational AI, Chatbots, Knowledge Bases, and Customer Engagement Platforms.
- Experience with in Banking, Financial Services, Fin Tech, or large‑scale digital organizations preferred.
- Strong understanding of Agile delivery, JIRA, digital analytics, and customer experience management.
- Demonstrated ability to manage senior stakeholders, vendors, and cross-functional teams.
- Digital Communications Management
- Customer Journey Management
- Enterprise CMS (Sitecore/AEM)
- UAT & Release Management
- Conversational AI & Chatbot Platforms
- Digital Content Governance
- Stakeholder & Vendor Management
- Agile Delivery & JIRA
- Digital Banking Platforms
- Process Automation & Optimization
- Regulatory & Compliance Awareness
- Data-Driven Customer Engagement
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×