Assistant IT Helpdesk
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Provide primary and secondary level of support (L1 and L2) for all hardware
and software inquiries.Troubleshoot laptops (Windows & macOS), workstations, and mobile
devices.Provide end-user assistance for the Learning Management System (LMS) and
Student Information System (SIS), including course access, user enrollment
issues, and portal navigation.Manage the full lifecycle of campus devices, including imaging, software
deployment, patch management, and security updates.Support enterprise productivity suites and specialized engineering software
for research and teaching.Maintain and troubleshoot on-site audio-visual equipment.
Support basic network connectivity tasks, including Wi-Fi troubleshooting,
VPN configuration, and Active Directory user management.Create user guides, runbooks, and KB articles.
Track and manage all requests in the ticketing system through to resolution,
ensuring clear communication to stakeholders.
- High school diploma or equivalent;
Associate's or Bachelor's degree in Information Technology or a related field is a plus. - 0-2 years of experience in a technical support or helpdesk environment.
- CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.
- Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).
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