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Job Description & How to Apply Below
We are seeking a bilingual Field Engineer to provide on-site IT support across educational sites in the UAE. The role involves troubleshooting end-user devices, maintaining classroom technology and IT infrastructure, supporting Microsoft 365, and ensuring reliable day-to-day IT operations. The ideal candidate will have strong technical skills, a customer-focused approach, a valid UAE driving license, and a commitment to maintaining a safe and secure educational environment.
Key Responsibilities:- Deliver first and second line support for all end-user devices, classroom technology and peripherals at the assigned sites.
- Perform routine server room checks - environmental, UPS status, backup job verification, physical equipment health.
- Carry out basic Windows Server administration under central direction - service restarts, patch validation, print and file service checks, event log review.
- Handle joiners, movers and leavers device provisioning together with associated Active Directory account tasks.
- Support examination sessions and computer lab readiness, including pre-examination device checks and standby cover during sessions.
- Maintain the local asset register, consumables stock and site documentation.
- Provide informal floor-walking support to teaching and administrative staff on Microsoft 365 and Teams.
- Provide first-line network support - patch panel work, switch port checks, access point replacement, Wi-Fi troubleshooting.
- Log, update and close all tickets accurately in the ITSM tool and escalation to L2/L3 with complete diagnostics.
Skills Required:
- Windows 10/11 deployment, imaging and troubleshooting.
- Windows Server 2016/2019/2022 - basic administration, health checks, patch validation, physical rack work.
- Active Directory - account administration under delegated rights, basic GPO troubleshooting.
- Microsoft 365 - Outlook, Teams, One Drive and SharePoint end-user support.
- Backup operations - job monitoring, media handling, restore requests.
- Networking - TCP/IP, DNS, DHCP, VLAN awareness, structured cabling, Wi-Fi troubleshooting.
- Hardware break-fix on Dell, HP and Lenovo estates including printers and scanners.
- Classroom and lab technology - interactive panels, projectors, visualisers, classroom audio.
- ITSM tooling proficiency.
Certifications:
- Diploma or Bachelor's degree in IT, Computer Science or a related discipline.
- CompTIA A+ or Microsoft fundamentals certification preferred.
- ITIL Foundation an advantage.
- Prior experience supporting education-sector IT estate is a strong plus. Familiarity with academic-calendar-driven service demand, examination periods, classroom technology and safeguarding obligations will be considered favourably.
- Willing to work term shift patterns and support 24/7
- Clean police clearance - mandatory for deployment
- Understanding of child-safeguarding obligations when working in an educational environment.
- Valid UAE driving license - mandatory.
- Bilingual English and Arabic - required.
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