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Application Support Engineer
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-10-16
Listing for:
Client of AIQU
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
We are seeking an Application Support Engineer to join our Dubai team In this role you will provide technical and non-technical support for our web and mobile applications ensuring high availability performance and user satisfaction You will collaborate with cross-functional teams to troubleshoot and resolve issues maintain system health and drive continuous improvement initiatives
Responsibilities- Monitor and maintain health and performance of web and mobile applications
- Respond to investigate and resolve support tickets within defined SLAs
- Troubleshoot issues related to SQL databases and IIS-hosted applications
- Collaborate with development and QA teams to identify root causes and implement fixes
- Deploy application updates patches and hotfixes in production and test environments
- Document support processes known issues and resolution steps
- Participate in on-call rotation and provide after-hours support as needed
- Communicate status and incident details to stakeholders and end users
- ITIL Foundation certification or equivalent support framework knowledge
- Microsoft Certified Azure Administrator or MCSE certifications
- Experience with cloud platforms Azure AWS and related services
- Scripting skills Power Shell Bash for automation
- Familiarity with application monitoring tools e g New Relic App Dynamics
- Experience with containerization Docker or CI CD pipelines
- Bilingual proficiency in English and Arabic
- Position Title Application Support Engineer
- Location Dubai United Arab Emirates
- Industry Information Technology IT
- Software Experience Required 3 years
- 3 7 years of experience in application support or related IT role
- Strong knowledge of web application architectures and troubleshooting
- Experience supporting mobile applications on iOS and Android platforms
- Proficient in SQL, including writing queries and performance tuning
- Hands-on experience with Microsoft IIS configuration and troubleshooting
- Excellent problem-solving and analytical skills
- Strong verbal and written communication skills
- Familiarity with IT support processes and ticketing systems
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