Designer, UI​/UX Design

DXC Technology is seeking an Experience Designer to lead human-centred design across end-to-end services and digital products within a major digital transformation programme.

You will translate user research into coherent, accessible and implementable experiences, connecting user needs, business processes and platform capabilities across digital and assisted-service channels. Working with business, change, product and engineering teams, you will own design quality from discovery through implementation, release and continuous improvement.

• Plan and conduct user interviews, contextual inquiry, observation and usability testing.
• Combine qualitative research and quantitative evidence to understand user needs, behaviours and pain points.
• Translate findings into actionable insights, design priorities and recommendations.
• Validate assumptions with users and stakeholders throughout the design lifecycle.

• Develop personas, end-to-end user journeys, service blueprints, information architecture and experience principles.
• Connect user-facing experiences with supporting processes, systems and operational requirements.
• Design coherent journeys across portals, mobile interfaces, workflows, notifications, collaboration tools and assisted-service touchpoints.
• Address role-based needs, complex workflows, permissions and integration dependencies.

• Facilitate co-design workshops and design sprints with users and stakeholders.
• Create wireframes and interactive prototypes to explore concepts and test usability.
• Develop interface designs, design-system components and implementation specifications.
• Refine solutions through feedback, testing and technical feasibility reviews.

• Apply approved accessibility standards and inclusive design principles throughout discovery, design and validation.
• Account for language, layout, navigation and interaction needs across Arabic and English experiences.
• Work with delivery teams to identify and resolve accessibility and usability issues.
• Maintain a consistent experience across responsive interfaces and service channels.

• Collaborate with product, platform and engineering teams to ensure designs are feasible and implementable.
• Maintain traceability between research findings, user requirements and design decisions.
• Provide clear design specifications and support hand-off to delivery teams.
• Review implementation during build and release to assure design quality and consistency.
• Align onboarding, guidance and learning materials with the delivered interfaces.
• Use user feedback, usability findings and product analytics to improve live experiences.
• Define and track experience measures to assess outcomes and prioritise improvements.
• Contribute reusable design methods, templates and experience-led content to discovery and proposal activities.

• At least 5 years of experience in experience design, service design, UX design or a related discipline.
• Experience delivering end-to-end assignments from problem framing and research through implementation and measurement.
• A strong portfolio demonstrating human-centred design within complex service or digital product environments.
• Portfolio evidence covering research, user journeys, service blueprints, information architecture, prototyping, design systems and measurable post-launch improvement
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• Proficiency in Figma or equivalent design and prototyping tools
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• Practical knowledge of accessibility, inclusive design and multilingual experience considerations.
• Strong workshop facilitation, storytelling and stakeholder‑engagement skills.
• Ability to collaborate across business,…