Specialist - IT Support
Job Description & How to Apply Below
We are seeking a customer-focused and technically skilled Specialist - IT Support to provide reliable day-to-day technology support across e7 Group. This role is responsible for resolving technical incidents, supporting end-user devices and enterprise applications, managing service requests, and helping ensure the availability and continuity of IT services across the organization.
Key Responsibilities- Provide first and second-level technical support for end-user devices, enterprise systems, business applications, and IT services.
- Diagnose and resolve hardware, software, network connectivity, application, and access-related issues within agreed service levels.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, video conferencing equipment, and other workplace technologies.
- Support Microsoft Windows, Microsoft 365, Active Directory, collaboration tools, and approved enterprise applications.
- Log, classify, prioritize, and track incidents and service requests through the IT Service Management (ITSM) platform.
- Support user account administration, password resets, access provisioning, and employee onboarding and offboarding requirements.
- Maintain accurate IT asset inventories, including hardware, software, licenses, and peripheral equipment.
- Monitor IT systems and services, perform routine operational checks, and support system upgrades and maintenance activities.
- Coordinate with infrastructure, applications, cybersecurity teams, and external vendors to resolve technical issues and maintain service continuity.
- Maintain technical documentation and contribute to continuous improvement initiatives that enhance IT support and the overall user experience.
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
- Minimum 3-5 years of experience in IT Support, IT Operations, Service Desk, or End-User Computing within a medium to large organization.
- Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, end-user computing, hardware, printers, mobile devices, and enterprise productivity applications.
- Experience using ITSM platforms and working with incident management, service request fulfillment, and IT asset management processes.
- Working knowledge of networking fundamentals, user account administration, endpoint troubleshooting, and IT security practices.
- Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, connectivity, and application issues.
- ITIL Foundation certification is preferred.
- Certifications such as Microsoft 365 Fundamentals, Microsoft Certified credentials, CompTIA A+, Network+, or equivalent are desirable.
- Strong customer service, communication, analytical, documentation, and organizational skills.
- Experience supporting users within manufacturing, logistics, or industrial environments is an advantage.
Join e7 Group and be part of a dynamic organization committed to excellence, innovation, and sustainable growth across diverse industries.
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