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Track Lead - ServiceNow,JavaScript

Job in Abu Dhabi, UAE/Dubai
Listing for: HCL Technologies Limited Abu Dhabi
Full Time position
Listed on 2026-10-20
Job specializations:
  • IT/Tech
    IT Business Analyst, Business Systems & Technology Analysis, IT Consultant, Systems Analyst
Salary/Wage Range or Industry Benchmark: 250000 - 450000 AED Yearly AED 250000.00 450000.00 YEAR
Job Description & How to Apply Below
Key Responsibilities

Job Description:

Service Now Consultant (8+ Years Experience)

Role Overview
We are seeking an experienced Service Now Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current Service Now environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.
________________________________________
Key Responsibilities

  • Gap Assessment & Analysis
    • Perform end-to-end assessment of the existing Service Now platform (ITSM, ITOM, integrations, workflows).
    • Identify gaps in current configurations, processes, and governance frameworks.
    • Evaluate alignment with ITIL best practices and banking compliance requirements.
    • Provide actionable recommendations to optimize platform usage and performance.
  • Automation & Optimization
    • Identify opportunities for automation across incident, probl
Skill Requirements

Job Description:

Service Now Consultant (8+ Years Experience)

Role Overview
We are seeking an experienced Service Now Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current Service Now environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.
________________________________________
Key Responsibilities

  • Gap Assessment & Analysis
    • Perform end-to-end assessment of the existing Service Now platform (ITSM, ITOM, integrations, workflows).
    • Identify gaps in current configurations, processes, and governance frameworks.
    • Evaluate alignment with ITIL best practices and banking compliance requirements.
    • Provide actionable recommendations to optimize platform usage and performance.
  • Automation & Optimization
    • Identify opportunities for automation across incident, probl
Other Requirements

Job Description:

Service Now Consultant (8+ Years Experience)

Role Overview
We are seeking an experienced Service Now Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current Service Now environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.
________________________________________
Key Responsibilities

  • Gap Assessment & Analysis
    • Perform end-to-end assessment of the existing Service Now platform (ITSM, ITOM, integrations, workflows).
    • Identify gaps in current configurations, processes, and governance frameworks.
    • Evaluate alignment with ITIL best practices and banking compliance requirements.
    • Provide actionable recommendations to optimize platform usage and performance.
  • Automation & Optimization
    • Identify opportunities for automation across incident, probl
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