ServiceNow Technical Lead
Position Summary
Iconic IT Consulting Service LLC is actively seeking an experienced, high-caliber, and technical Service Now Technical Lead with a minimum of 8+ years of overall engineering experience, including at least 5+ years specializing in Service Now, to join our technology team on an urgent 9-month contract assignment on‑site in Abu Dhabi [cite: shrutika-naik]. In this critical technical leadership role, you will be responsible for driving hands‑on Service Now implementation leadership, technical architecture, demand triage, backlog prioritization, release and upgrade controls, access oversight, technical‑debt management, and performance reporting.
You will leverage your deep specialist expertise in Service Now development, regulated‑environment governance, and vendor management to deliver uncompromised platform stability, code quality, and technical excellence. This opportunity offers competitive compensation, structured technical visibility, and exceptional career growth prospects within a premier global IT consulting and recruitment enterprise [cite: shrutika-naik].
Job Description
As a Service Now Technical Lead supporting our operations on‑site in Abu Dhabi on a 9-month contract basis, you will take full operational, tactical, and technical ownership of Service Now technical architecture, platform engineering, customization governance, and release management [cite: shrutika-naik]. Your day‑to‑day responsibilities include leading hands‑on Service Now implementation workflows, managing demand triage and backlog prioritization, overseeing release and upgrade controls, maintaining strict access oversight, executing technical‑debt management strategies, generating performance reports, and supporting regulated‑environment governance and vendor management.
You will utilize your proactive troubleshooting and analytical problem‑solving skills to resolve complex technical architecture bottlenecks under strict project delivery milestones.
- Drive hands‑on Service Now implementation leadership, technical architecture, and advanced module customization.
- Manage technical demand triage, backlog prioritization, and development sprint planning across engineering squads.
- Oversee release management, update set validation, upgrade controls, and deployment verification procedures.
- Enforce strict access oversight, role‑based security configurations, and instance hardening protocols.
- Implement proactive technical‑debt management, code review standards, and script optimization practices.
- Generate and maintain performance reporting dashboards, system health metrics, and telemetry logs.
- Support regulated‑environment governance, audit compliance, and technical documentation standards.
- Collaborate seamlessly with IT vendors, integration partners, and multidisciplinary engineering teams.
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
- Minimum of 8+ years of progressive professional engineering experience [cite: shrutika-naik].
- Minimum of 5+ years of specialized hands‑on implementation and technical leadership experience with Service Now [cite: shrutika-naik].
- Strong, demonstrable practical expertise in Service Now development, scripting (JavaScript, Jelly, GlideAPI), and integrations.
- Proven operational experience in demand triage, backlog prioritization, release controls, and upgrade management.
- Solid practical proficiency in technical‑debt management, access oversight, and regulated‑environment governance [cite: shrutika-naik].
- Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under complex enterprise environments.
- Excellent written and verbal English communication skills with strong technical…
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