ServiceNow Platform Lead

Iconic IT Consulting Service LLC is actively seeking an experienced, high-caliber, and technical Service Now Platform Lead with a minimum of 10+ years of overall technology and service-management experience, including at least 5+ years specializing in Service Now, to join our technology team on an urgent 9-month contract assignment on-site in Abu Dhabi. In this critical platform leadership role, you will be responsible for spearheading hands-on Service Now implementation leadership, demand triage, backlog prioritization, release and upgrade controls, access oversight, technical-debt management, and executive performance reporting.

You will leverage your deep specialist expertise in Service Now architecture, regulated-environment governance, and vendor management to deliver uncompromised platform reliability, operational efficiency, and enterprise IT service excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT consulting and recruitment enterprise [cite: shrutika-naik].

As a Service Now Platform Lead supporting our operations on-site in Abu Dhabi on a 9-month contract basis, you will take full operational, tactical, and technical ownership of the Service Now platform ecosystem, governance frameworks, and delivery pipelines [cite: shrutika-naik]. Your day-to-day responsibilities include directing hands-on Service Now implementation leadership, managing demand triage and backlog prioritization, overseeing release and upgrade controls, maintaining stringent access oversight, executing technical-debt management strategies, generating executive performance reports, and demonstrating rigorous regulated-environment governance and vendor management.

You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex platform bottlenecks under strict project delivery milestones. Furthermore, you will manage application requirements by sending your updated resume via direct email to recruiter with the position name clearly specified in your application [cite: shrutika-naik], ensuring strict compliance with the 10+ years of technology experience and 5+ years of Service Now prerequisites [cite: shrutika-naik].

• Spearhead hands-on Service Now implementation leadership, architectural planning, and enterprise platform strategy.
• Manage end-to-end demand triage, backlog prioritization, and sprint planning across Service Now modules.
• Oversee release management, upgrade controls, update set deployments, and version control procedures.
• Enforce rigorous access oversight, security controls, user provisioning policies, and platform compliance.
• Implement proactive technical-debt management strategies, code refactoring, and performance optimization protocols.
• Generate and present comprehensive executive performance reports, service analytics, and dashboard metrics.
• Demonstrate rigorous regulated-environment governance, compliance adherence, and audit readiness.
• Direct effective vendor management, third-party integration support, and technical partner relationships.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 10+ years of progressive professional experience in technology and IT service-management [cite: shrutika-naik].
• Minimum of 5+ years of specialized hands-on implementation and leadership experience with Service Now [cite: shrutika-naik].
• Strong, demonstrable practical expertise in demand triage, backlog prioritization, and release/upgrade controls.
• Proven operational experience in technical-debt management, access oversight, and executive performance…