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Job Description & How to Apply Below
- Serve as the first point of contact for users experiencing technical difficulties diagnosing and resolving issues efficiently
- Log and track all incoming support requests ensuring detailed documentation of troubleshooting steps and resolutions
- Provide clear and concise guidance to end-users on software hardware and network functionalities
- Escalate complex or unresolved issues to L2 L3 support teams with comprehensive problem descriptions
- Should have Microsoft 365 migration experience mandatory
- What are the types of M365 Licenses If you are not getting code on SMS for MFA how you will troubleshoot
- High School Diploma or equivalent;
Associate's or Bachelor's degree in IT or a related field is a plus - Entry-level to 2 years of experience in a technical support or customer service role
- Foundational knowledge of operating systems (Windows, macOS, Linux) and common software applications
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting
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