Service Configuration Engineer

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in IT infrastructure, systems administration, or Dev Ops, with a focus on configuration management.
• Proven expertise in at least one major configuration management tool (e.g., Ansible, Chef, Puppet, Salt Stack).
• Strong understanding of cloud platforms (AWS, Azure, GCP) and their configuration management services.

Key Responsibilities Engineer CMDB population and service context with Observability:
Discovery, MID Server and Service Mapping. Implement approved CSDM/data-model designs and IRE controls under Digital Workplace ownership. Diagnose discovery/mapping failures, secure credentials and prevent duplicate CIs. Coordinate with CMDB stewards and process owners to produce reliable configuration evidence.

Proposed must-haves:
Discovery schedules/patterns, credentials/network prerequisites and Service Mapping troubleshooting. Apply CSDM, IRE identification/reconciliation, source precedence and service relationships; resolve duplicates/health issues safely, with evidence of hands-on mapping delivery.
Certifications:Proposed mandatory: current Service Now CSA and Certified Implementation Specialist - Discovery. Validate credentials and applicable maintenance status before submission. Desirable: CIS-Service Mapping and ITIL 4 Foundation. Final requirements subject to hiring-manager validation.