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Job Description & How to Apply Below
Key Responsibilities
- Provide L2/L3 technical support for the Cyber Ark PAM platform.
- Administer and support Cyber Ark components including:
- Digital Vault
- PVWA
- Central Policy Manager (CPM)
- Privileged Session Manager (PSM)
- Monitor the Cyber Ark environment and proactively identify operational or availability issues.
- Troubleshoot issues related to:
- Password rotation and reconciliation
- Account onboarding
- PSM connectivity and privileged sessions
- Vault connectivity
- Authentication and authorization
- Platform integrations
- Service/account failures
- Perform onboarding and maintenance of privileged accounts, safes, platforms, policies, and access permissions.
- Investigate Cyber Ark-related incidents and service requests and ensure resolution within agreed SLAs
. - Perform root-cause analysis for recurring and major technical issues.
- Coordinate with Cyber Ark/vendor technical support for product defects and complex technical issues.
- Support platform patching, upgrades, certificate renewals, configuration changes, and maintenance activities.
- Support disaster recovery, backup, high-availability, and platform health-check activities.
- Maintain technical documentation, SOPs, known-error records, troubleshooting guides, and operational procedures.
- Work with Windows, Linux, database, network, Active Directory, application, and security teams to resolve PAM-related issues.
- Support audit and security requirements by providing relevant Cyber Ark configuration and operational evidence.
- Identify repetitive operational activities and opportunities for automation and service improvement.
- Provide regular reporting on incidents, recurring failures, outstanding issues, risks, and platform health.
- Strong hands-on experience with Cyber Ark PAM administration and support.
- Working knowledge of PVWA, CPM, PSM and Digital Vault
. - Experience with privileged account onboarding and platform configuration.
- Good understanding of:
- Windows Server
- Linux/Unix
- Active Directory
- LDAP
- Networking
- Authentication
- SSL/TLS certificates
- Database/service accounts
- Experience troubleshooting password-management and privileged-session issues.
- Knowledge of Power Shell or other scripting/automation technologies is desirable.
- Familiarity with Service Now or similar ITSM platforms.
- Good understanding of Incident, Problem and Change Management processes.
- Bachelor’s degree in IT, Computer Science, Cybersecurity, Engineering, or related discipline.
- Relevant experience in Cyber Ark/PAM administration and production support
. - Cyber Ark certification is preferred.
- Experience supporting PAM solutions in a banking, financial services, or other regulated enterprise environment is highly desirable.
- Experience working in an SLA-driven production support environment.
- Strong troubleshooting and analytical capability
- Incident management
- Cybersecurity and privileged-access awareness
Root-cause analysis - Documentation skills
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