CMDB Engineer

Main duties and day-to-day tasks expected from the resource

• Maintain CMDB accuracy completeness and stewardship with Observability and service owners
• Govern CI lifecycle ownership and relationships
• investigate duplicates stale records and coordinate source-owner remediation
• Maintain approved IRE source-precedence rules rather than redesigning the platform model
• Produce reliable ITSM control evidence escape model security decisions to Digital Workplace

Primary technical and functional skills

Proposed must-haves

• CI class and relationship maintenance
• imports transform maps
• IRE reconciliation troubleshooting and CMDB health reporting
• Apply CSDM concepts
• ownership attestation
• lifecycle controls and traceable data remediation
• Distinguish source defects from stewardship gaps

Expected outputs and outcomes from the resource

• Stewardship lifecycle procedures
• source owner register
• reconciliation controls
• quality baseline
• remediation backlog and manager-agreed completeness correctness compliance measures
• Maintain agreed-scope relationships and service links
• produce attestation exception and control-ready remediation evidence
• Hand over data dictionaries
• BAU runbooks and internal training with clear stewardship accountability

Bachelor's degree in Computer Science, Information Technology, or a related field.

Minimum of 3-5 years of experience in CMDB administration, ITSM tool implementation, or related IT infrastructure roles.

Proven experience with CMDB tools such as Service Now, BMC Helix CMDB, or Ivanti Neurons for CMDB.Strong understanding of ITIL v4 principles and best practices, particularly in relation to Configuration Management.

Certifications e.g. AWS Certified, PMP, CISSP, Azure, ITIL

Proposed mandatory: current Service Now CSA and ITIL 4 Foundation. Validate credentials and applicable maintenance status before submission. Desirable: CIS-Discovery, Service Mapping or relevant CMDB/CSDM learning credentials.