Fin Ops Expert / Solution Architect (Microsoft Dynamics 365)
About Euro Mechanical
Euro Mechanical is an Abu Dhabi-based group with 50 years of history delivering engineering, construction and technical services to the oil and gas and energy sector. As we celebrate our 50th year, we continue to invest in our people, our systems and our digital capability. We are guided by our core beliefs, Proficient, Reliable, Collaborative and Integrity, and we are proud to support Abu Dhabi’s vision of a sustainable, diversified economy.
Aboutthe job
We are looking for a Fin Ops Expert / Solution Architect to own our Microsoft Dynamics 365 Finance & Operations (Finance, Projects and SCM) and D365 Sales platforms. You will be the go-to expert who keeps the system stable, helps our people use it well, and drives continuous improvement across the business. This is a fully remote role, working closely with our Finance, Procurement, Projects & Operations and Commercial teams in Abu Dhabi.
Whatyou will do
- Own day-to-day L1/L2 support for D365 F&O (Finance, SCM, Projects) and D365 Sales, making sure users get quick resolutions and clear guidance
- Manage the full ticket lifecycle, from intake and prioritisation to troubleshooting, resolution and closure
- Govern L3 escalations with our third-party support vendor, tracking SLAs, validating fixes in UAT and making sure root-cause analysis is delivered
- Lead incident and problem management to identify recurring issues and put permanent fixes in place
- Coordinate controlled changes and releases, including impact assessment, testing, release readiness and post-release validation
- Work with business teams to translate requirements into functional specifications, user stories and acceptance criteria
- Build internal D365 capability through training, documentation and a network of D365 Champions and super-users
- Support access and licence governance, aligning permissions to real job needs and helping deliver licence cost optimisation
- At least 5 years of hands-on experience with D365 F&O across Finance, Project Management & Accounting and Supply Chain Management modules
- Working experience with D365 Sales (CRM), including lead and opportunity pipeline, forecasting and activity management
- Experience in a Techno-Functional Lead, Functional Consultant or Solution Architect role
- Hands-on experience with Dynamics configuration, workflows and functional troubleshooting
- Experience with LCS, Azure Dev Ops and structured release management
- Proven experience managing external vendors and SLA-based support
- Strong communication and documentation skills, with the ability to engage both business and technical teams
- A bachelor’s degree in Business Administration, Information Systems, Finance or a related field
- Microsoft Dynamics certifications (Finance/SCM, Customer Engagement, Solution Architect) are a plus
- Join a respected Abu Dhabi company celebrating 50 years in the energy sector
- Work fully remotely from home while playing a central role in a growing organisation
- Take real ownership of a business-critical platform and see the direct impact of your work across the group
- Shape how our people use technology by building our D365 Champions network
- Work in a collaborative, supportive team that values reliability and integrity
- A competitive package and the opportunity to grow with us
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