Senior Desktop Support Engineer UAE

Location: Abu Dhabi, United Arab Emirates
Job Category: Information Technology / IT Support
Industry: Information Technology and IT Services
Experience

Required:

10+ years
Notice Period: 30 days
Employment Type: Not specified

An opportunity is available for an experienced Senior Desktop Support Engineer in Abu Dhabi, UAE. The role requires strong expertise in enterprise IT support, desktop troubleshooting, Microsoft technologies, user access management, and IT service management.

The successful candidate should be capable of supporting enterprise users, resolving hardware and software issues, managing IT assets, and maintaining reliable desktop environments. Experience supporting VIPs and executives is also required as part of the listed core skill set.

Based on the original announcement, the role may involve:

• Providing enterprise desktop support and troubleshooting Windows desktop and server environments.
• Managing user accounts, permissions, and access through Active Directory.
• Supporting Microsoft 365 and Office 365 applications.
• Working with Azure and Microsoft Intune for device and endpoint management.
• Troubleshooting hardware, software, VPN, and networking issues.
• Managing user onboarding and offboarding activities.
• Handling incidents and service requests through ITSM or ticketing tools.
• Supporting patch management and IT asset management.
• Providing technical assistance to VIP users and executive teams.

• 10+ years of professional experience in IT support.
• Strong knowledge of Windows Desktop and Windows Server.
• Experience with Active Directory.
• Proficiency in Microsoft 365 / Office 365.
• Knowledge of Azure and Microsoft Intune.
• Hardware and software troubleshooting expertise.
• Understanding of VPN and networking.
• Experience with user access management, onboarding, and offboarding.
• Familiarity with ITSM and ticketing tools.
• Knowledge of patch and asset management.
• Experience providing VIP and executive support.
• Availability with a 30-day notice period.

• Citrix / Virtual Desktop Infrastructure (VDI)
• Microsoft Exchange
• Data Loss Prevention (DLP) and security
• ITIL
• Power Shell

This role provides an opportunity to work in enterprise IT support and strengthen expertise in Microsoft technologies, endpoint management, IT service management, and executive-level technical support.

Salary, benefits, and the hiring company’s name were not specified in the original announcement. Candidates should confirm these details during the recruitment process.