ServiceNow CMDB Configuration and Data Specialist

Service Now CMDB Configuration and Data Specialist Job Snapshot
- Role:
Service Now CMDB Configuration and Data Specialist

- Location:

Abu Dhabi, United Arab Emirates
- Industry: I T and Services
- Function: IT-Software Development

- Experience:

Minimum 5 years in configuration or data management, including at least 4 years with Service Now
- Job Type: Full Time
- Work Arrangement:
On-site

Position Overview Dicetek LLC is seeking an experienced Service Now CMDB Configuration and Data Specialist for a full-time, on-site opportunity in Abu Dhabi, United Arab Emirates. The role focuses on maintaining the accuracy, completeness and governance of the Service Now Configuration Management Database (CMDB). The successful candidate will work with Observability teams, service owners and relevant stakeholders to maintain configuration item records, manage lifecycle information, investigate data-quality issues and coordinate remediation activities.

The position requires hands-on experience with Service Now CMDB administration, configuration item relationships, data imports, transform maps, Identification and Reconciliation Engine (IRE) troubleshooting and CMDB health reporting. The specialist will operate within approved platform models and reconciliation rules, maintain traceable data-quality controls and produce reliable evidence supporting IT Service Management (ITSM), governance and operational requirements.

Job Details
- Country:
United Arab Emirates
- City:
Abu Dhabi
- Industry: I T and Services
- Function: IT-Software Development
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

• Maintain the accuracy, completeness and consistency of configuration data within the Service Now CMDB.
• Coordinate CMDB stewardship activities with Observability teams and service owners.
• Monitor configuration item records for missing, incorrect, duplicated or outdated information.
• Investigate stale configuration items and coordinate corrective actions with responsible source owners.
• Maintain reliable configuration data to support ITSM processes and operational reporting.
• Establish and maintain a documented baseline of CMDB data quality.
• Monitor agreed measures of completeness, correctness and compliance.

• Maintain configuration item classes, records and relationships within the approved CMDB structure.
• Govern configuration item ownership and lifecycle information.
• Support ownership attestation activities to validate accountability for configuration records.
• Maintain agreed-scope relationships between configuration items and relevant services.
• Review configuration data for lifecycle inconsistencies and ownership gaps.
• Coordinate remediation of inaccurate or incomplete lifecycle information.
• Maintain stewardship procedures and supporting lifecycle documentation.

• Maintain approved Service Now Identification and Reconciliation Engine (IRE) rules.
• Apply established source-precedence and reconciliation requirements.
• Investigate identification and reconciliation issues affecting CMDB accuracy.
• Troubleshoot duplicate records and conflicting configuration data.
• Review data imports and transform maps to identify potential data-quality problems.
• Coordinate corrections with relevant source owners while preserving approved reconciliation controls.
• Maintain documented reconciliation procedures and evidence of corrective actions.
• Work within the existing approved platform model rather than independently redesigning CMDB architecture.

• Maintain a register of CMDB data sources and responsible owners.
• Coordinate with…