CyberArk PAM Support Engineer - L2 and L3

Cyber Ark PAM Support Engineer - L2 and L3 Job Snapshot
- Role:
Cyber Ark PAM Support Engineer - L2 and L3
- Location:

Abu Dhabi, United Arab Emirates
- Industry: Banking
- Function:
Computer-Network Security

- Experience:

Relevant experience in Cyber Ark PAM administration and production support
- Job Type: Full Time
- Work Arrangement:
On-site

Dicetek LLC is seeking a Cyber Ark Privileged Access Management (PAM) Support Engineer for a full‑time, on‑site position in Abu Dhabi, United Arab Emirates. The role focuses on providing Level2 and Level3 technical support for the Cyber Ark PAM platform, ensuring the availability, stability and effective operation of privileged access services. The successful candidate will administer and troubleshoot Cyber Ark Digital Vault, Privileged Web Access (PVWA), Central Policy Manager (CPM) and Privileged Session Manager (PSM).

Responsibilities include privileged account onboarding, password rotation, session connectivity, platform integrations, incident resolution and ongoing platform maintenance. This position requires strong troubleshooting skills, practical knowledge of Windows and Linux environments, and experience supporting enterprise security platforms within service‑level agreement (SLA) requirements. Experience supporting Cyber Ark in banking, financial services or another regulated enterprise environment is highly desirable.

• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Industry: Banking
• Function:
  Computer‑Network Security
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On‑site

• Provide L2 and L3 technical support for the Cyber Ark PAM environment.
• Administer and support Cyber Ark Digital Vault, PVWA, CPM and PSM components.
• Monitor platform health, availability, and operational performance.
• Proactively identify issues affecting privileged access services.
• Maintain Cyber Ark platform configurations, policies and access permissions.
• Support reliable operation of privileged account management and session management capabilities.

• Onboard privileged accounts into the Cyber Ark platform.
• Configure and maintain Cyber Ark safes, platforms and access policies.
• Manage privileged account permissions according to approved requirements.
• Troubleshoot account onboarding and configuration issues.
• Investigate password rotation and reconciliation failures.
• Resolve problems affecting database accounts, service accounts and other managed privileged credentials.
• Support ongoing maintenance of privileged account configurations.

• Investigate Cyber Ark‑related incidents and service requests.
• Resolve technical issues within agreed service‑level targets.
• Troubleshoot password management and privileged session failures.
• Diagnose PSM connectivity and session establishment issues.
• Investigate Digital Vault connectivity problems.
• Resolve authentication and authorisation failures.
• Troubleshoot platform integrations and account‑related service failures.
• Perform root‑cause analysis for recurring and major technical incidents.
• Coordinate with Cyber Ark or vendor technical support when specialist assistance is required.

• Support Cyber Ark platform patching and upgrade activities.
• Assist with configuration changes and scheduled maintenance.
• Support SSL and TLS certificate renewal activities.
• Participate in platform health checks.
• Support backup, disaster recovery and high‑availability activities.
• Identify operational risks and recurring technical problems.
• Coordinate maintenance activities through established change management processes.