In this role, you will collaborate closely with one of our esteemed clients - a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner,
Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
Job Role:
Helpdesk Engineer
Notice Period:
Immediate - 30 Days
- Provide onsite and remote technical support to end-users regarding hardware, software, and network-related issues.
- Install, configure, and maintain desktop hardware and software components, including operating systems, applications, and drivers.
- Diagnose and resolve technical hardware and software issues promptly and effectively, ensuring minimal downtime and disruption to operations.
- Perform hardware upgrades, repairs, and replacements as necessary, coordinating with vendors and service providers as needed.
- Manage user accounts, permissions, and access rights in Active Directory and other relevant systems.
- Collaborate with the IT team to deploy and maintain software updates, patches, and security configurations across desktop systems.
- Create and maintain documentation, user guides, and knowledge base articles for common technical issues and resolutions.
- Assist in the implementation and maintenance of IT policies, procedures, and best practices related to desktop support and IT service delivery.
- Provide training and guidance to end-users on the proper use of hardware, software, and IT resources.
- Participate in IT projects and initiatives as assigned, contributing to the planning, implementation, and support phases.
- Proficiency in troubleshooting common desktop operating systems (Windows, macOS) and productivity software (Microsoft Office, Adobe Suite).
- Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, and LAN/WAN configurations.
- Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance.
- Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
- Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues.
- Ability to work independently with minimal supervision and prioritize workload effectively to meet deadlines and service level agreements.
- Flexibility to work outside regular business hours and participate in on-call rotation as needed
- Bachelor's degree in business administration, computer science or related field is the minimum requirements for this position
- Certified for Microsoft Administration
- Min 3 years relevant in a similar technical role.
- ITIL Foundation V3
- CompTIA A+ (Computing Technology Industry Association)
- MSCA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert)
Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.
We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.
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