Abu Dhabi, United Arab Emirates | Posted on 10/27/2026
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carrot is a leading global ITservice provider and partner in digital transformation offering cost-effective,customer-centric, and cutting-edge digital solutions to clients worldwide.
founded in 2016,
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carrot is headquartered in Dubai, UAE. Being a people-oriented organization with aphilosophy of "We care" as our core DNA,
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carrot continually focuses on new initiatives and strategies to increase overall employee experience by providing a plethora of platforms to drive employee development,overall efficiency, increase overall employee satisfaction. With over 200+technology specialists who are engaged and motivated we are growing at 20% a year-on-year since inception.
We offer cutting-edge services across multiple industries and deliver seamless customer experiences, ensuring high value andrapid growth for our clients.
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carrot has earned wide recognition as areliable partner for organizations across the globe because of its professional approach and strong delivery capabilities. The Middle East and Africa are handled by UAE operations, while APAC is handled by India operations. We havealso expanded in the USA and the Netherlands as well.
We are looking for an experienced Technical Scrum Master with a strong airline background to lead agile delivery across our Booking, Post-Booking, and check-in platforms. You will work with cross-functional engineering teams to deliver customer-facing products such as reservations, ancillaries, servicing, and frequent flyer programs.
Key Responsibilities- Facilitate all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
- Coach teams and stakeholders on Agile and Scrum practices, and promote continuous improvement.
- Partner with Product Owners to keep a well-groomed, prioritized backlog aligned to business goals.
- Remove impediments and manage cross-team dependencies, especially across PSS, GDS, and check-in integrations.
- Track and report delivery metrics (velocity, burn-down, cycle time, predictability) to leadership.
- Engage with technical discussions on architecture, APIs, and integrations to support sound delivery decisions.
- Coordinate release planning, risk management, and production readiness with engineering, QA, and Dev Ops.
- Support scaled agile ceremonies (PI Planning, Scrum of Scrums) where applicable.
Required Skills & Experience
- 8+ years of total IT experience, with at least 4–5 years as a Scrum Master in agile software delivery.
- Booking: shopping, pricing, availability, reservations, payments, ancillaries
- check-in: frequent flyer programs, accrual, redemption, tier management, partner integrations
- Working knowledge of airline systems such as Amadeus, Sabre, or similar PSS/GDS platforms.
- Technical background in software development or engineering, with an understanding of microservices, REST APIs, cloud platforms, and CI/CD.
- Hands-on experience with Jira, Confluence, Azure Dev Ops, or similar tools.
- Strong facilitation, communication, conflict-resolution, and stakeholder management skills.
- Certifications:
CSM, PSM I/II, SAFe Scrum Master (SSM), or equivalent. - Experience with SAFe or other scaled agile frameworks.
- Experience working with distributed or offshore teams.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
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