We are seeking an experienced Project Manager – ICT Projects to manage the delivery, enhancement, and lifecycle of complex ICT projects and technology environments.
The role will cover a mix of new implementations, upgrades, integrations, expansions and technology-refresh initiatives across enterprise ICT environments.
Manage delivery under customer framework agreements, including project/order tracking, scope and change control, commercial utilisation, milestone management and compliance with agreed contractual terms.
The Project Manager will coordinate customers, internal teams, OEMs, system integrators, distributors and specialist subcontractors and will be responsible for ensuring projects are delivered within agreed scope, schedule, budget and quality requirements.
The candidate does not need to be a technical specialist but should have sufficient ICT understanding to manage technical teams and vendors, understand key dependencies and identify potential project risks.
Experience in UAE Government, Defence or other mission-critical ICT environments is preferred, although candidates with strong enterprise ICT project-management experience will also be considered.
Key Responsibilities Project & Lifecycle Management- Manage ICT projects from contract handover through planning, implementation, testing, acceptance, administrative & financial closure.
- Manage upgrades, enhancements, expansions, integrations and technology-refresh initiatives.
- Develop and maintain project plans covering scope, schedule, resources, risks, dependencies and milestones.
- Coordinate multiple work streams and ensure dependencies are identified and managed.
- Ensure project activities are properly planned, approved, executed and transitioned into support.
- Track technology lifecycle, end-of-life, end-of-support and obsolescence risks.
- Manage multiple concurrent projects and initiatives where required.
- Act as the primary project-level interface with the customer.
- Coordinate with customer technical teams, business stakeholders and management.
- Conduct progress meetings, governance reviews and escalation meetings.
- Maintain clear records of decisions, approvals, dependencies and customer actions.
- Manage expectations while protecting agreed scope and contractual commitments.
- Ensure customer responsibilities and dependencies are identified and followed up.
- Manage OEMs, system integrators, distributors, consultants and subcontractors.
- Maintain clear ownership of responsibilities across all project participants.
- Monitor partner performance against milestones, deliverables, SLAs and support obligations.
- Prevent technical issues or scope gaps from being passed between vendors without ownership.
- Validate vendor and subcontractor deliverables before acceptance.
- Challenge unsupported requests for additional resources, schedule extensions or out-of-scope work.
- Escalate delivery, quality or performance issues where required.
- Maintain control of contractual scope, assumptions, exclusions and dependencies.
- Identify potential scope creep and additional requirements at an early stage.
- Assess changes for cost, schedule, operational and delivery impact.
- Maintain appropriate change-control records and approvals.
- Monitor project budgets, committed costs and forecast expenditure.
- Validate subcontractor and company invoices against completed and accepted work.
- Support variation orders, claims and commercial discussions where required.
- Maintain project risk, issue, assumption and dependency registers.
- Identify risks relating to delivery, integration, readiness, vendor performance and technology dependencies.
- Coordinate testing for new implementations, upgrades and integrations.
- Ensure appropriate system, integration,…
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