Netskope SASE SME

About the job NETSKOPE SASE SME

We are seeking an experienced Netskope Secure Access Service Edge (SASE) Subject Matter Expert (SME) to manage, operate, maintain, and optimize enterprise-wide Netskope SASE security solutions.

The ideal candidate will have strong hands-on experience in Netskope Security Operations, Cloud Access Security Broker (CASB), Secure Web Gateway (SWG), Zero Trust Network Access (ZTNA), Data Loss Prevention (DLP), and cloud security policy management.

The role primarily focuses on BAU security operations, incident management, troubleshooting, policy administration, service optimization, and continuous improvement of the Netskope SASE platform, ensuring secure and seamless access to corporate applications, cloud services, and private resources.

The candidate will work closely with Security Operations (SOC), Network Security, Endpoint Security, and Infrastructure teams to maintain a robust security posture and ensure operational stability.

Key Responsibilities

1. Netskope SASE Operations & Administration

• Manage day-to-day administration, monitoring, and operational support of the Netskope SASE platform.
• Configure, maintain, and optimize Netskope CASB, SWG, ZTNA (Netskope Private Access), DLP, and other deployed security capabilities.
• Manage security policies, application access controls, URL filtering, SSL/TLS inspection, and cloud application governance.
• Perform routine platform health checks, configuration reviews, and operational maintenance.
• Manage Netskope Client deployment, configuration, upgrades, and troubleshooting across supported endpoints.
• Ensure platform availability, operational performance, and compliance with agreed service levels.

2. Security Policy Management & Optimization

• Administer and fine-tune CASB, SWG, ZTNA, and DLP policies based on business and security requirements.
• Manage sanctioned and unsanctioned cloud applications, risk-based access policies, and application categorization.
• Investigate policy violations, false positives, and access-related issues, implementing appropriate remediation.
• Review security policies periodically to identify opportunities for optimization and enhanced protection.
• Support Zero Trust security principles through identity-aware and context-based access controls.

3. Incident Management & Troubleshooting

• Provide L2/L3 technical support for Netskope-related incidents, service requests, and operational issues.
• Troubleshoot connectivity failures, traffic steering issues, SSL/TLS inspection errors, application access restrictions, and policy enforcement failures.
• Investigate DLP violations, suspicious cloud activities, malware alerts, and other security events.
• Perform detailed log analysis, root cause analysis (RCA), and corrective actions for recurring incidents.
• Coordinate with Netskope TAC/vendor support for complex technical issues and escalations.
• Ensure timely incident resolution in accordance with agreed SLAs.

4. Cloud & Network Security Operations

• Maintain secure access to SaaS, IaaS, web applications, and private enterprise resources.
• Support Netskope Private Access (NPA), including private application onboarding, publisher connectivity, and access policy management.
• Troubleshoot network traffic forwarding, proxy configurations, GRE/IPsec tunnels, and endpoint traffic steering.
• Monitor and optimize security service performance, latency, and user connectivity.
• Collaborate with Network and Infrastructure teams to resolve routing, DNS, firewall, and application connectivity issues.

5. Security Monitoring, Reporting & Compliance

• Monitor Netskope security dashboards, alerts, and operational reports to identify potential threats and policy violations.
• Integrate and support Netskope security event forwarding to SIEM platforms…