Services Director - Digital Implementation & Enablement

Software Deployment Leader (SDL)
Cordant Digital Solutions

Would you like to lead the deployment of cutting-edge industrial digital solutions?

Do you enjoy working with customers and cross-functional teams to deliver measurable business outcomes?

Join our Cordant Digital Solutions Delivery Team

As a Software Deployment Leader (SDL), you will serve as the single point of accountability for the successful delivery of Cordant Digital Solutions deployments from contract signature through go-live, adoption, and value realization. You will lead cross-functional teams, build trusted customer relationships, and drive successful project execution across complex enterprise environments.

As a Software Deployment Leader, you will be responsible for:

• Leading end-to-end delivery of Cordant Digital Solutions deployments from post-sales handoff through project completion.
• Building and leading cross-functional project teams consisting of consultants, configuration specialists, data scientists, domain experts, and engineers.
• Developing and maintaining project plans, schedules, budgets, resource plans, and risk registers.
• Managing project governance activities including steering committees, executive reviews, status reporting, and milestone assessments.
• Serving as the primary customer point of contact throughout the deployment lifecycle.
• Building strong relationships with customer stakeholders and executive sponsors to drive successful adoption and business value realization.
• Managing risk identification, mitigation planning, issue resolution, and escalation processes.
• Overseeing scope management and change control while protecting commercial commitments and customer satisfaction.
• Monitoring project financial performance, utilization, and cost-to-serve metrics in collaboration with finance and commercial teams.
• Coordinating with internal functional leaders to secure resources and resolve delivery challenges.
• Ensuring delivery quality across configuration, data science, engineering, and consulting work streams.
• Supporting customer training, knowledge transfer, and post-go-live adoption activities.
• Capturing lessons learned and contributing to the continuous improvement of deployment methodologies, tools, and best practices.

To be successful in this role you will:

• Have a Bachelor's degree in Engineering, Business, Computer Science, or a related field.
• Have 8+ years of experience delivering complex software, technology, or digital transformation projects for enterprise or industrial customers.
• Have experience in consulting, software implementation, professional services, customer success, or digital delivery leadership roles.
• Demonstrate experience leading matrixed teams and influencing stakeholders without direct reporting authority.
• Have experience managing executive-level customer relationships, including steering committees and escalations.
• Have experience managing project scope, budgets, commercial performance, and change control processes.
• Be an effective communicator with strong stakeholder management and presentation skills.
• Be willing to travel up to 30-50% based on project and customer requirements.

• Experience with in industrial sectors such as Oil & Gas, Power Generation, Chemicals, Manufacturing, or related industries.
• Exposure to Industrial IoT, Asset Performance Management (APM), Predictive Maintenance, or Digital Transformation solutions.
• Familiarity with enterprise software implementation life cycles including integration, data migration, configuration, UAT, go-live, and hypercare.
• PMP, PRINCE2, Agile, Scrum, or equivalent project/program management certification.
• Experience establishing new delivery processes, methodologies, or operating models.
• Travel Requirement: Up to 30-50% depending on customer engagements and project needs.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, you will be assigned to customer engagements based on business needs, technical complexity, and geography. Travel may be required for customer kickoffs, site visits, workshops, steering committee meetings, and major project milestones. Flexible work arrangements may be available depending on business requirements and customer commitments.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed,…