TechOps Engineer

Job Description:

Fanatics Momentum is building the UAE's leading regulated commercial gaming operator. Licensed by the General Commercial Gaming Regulatory Authority (GCGRA), we operate across lottery, iGaming, sports book, and digital content, combining Momentum's regional foundation with Fanatics' global product, technology, and scale. The business is ambitious, well-resourced, and moving fast. If you want to help build a category-defining operator in one of the world's most exciting regulated gaming markets, this is the right time to join.

We are looking for a Tech Ops Engineer to operate, stabilize and modernize our Azure-hosted platforms (Java/Spring Boot microservices on RHEL). The role covers 24/7 operations, incident management, hands‑on troubleshooting and security remediation, and helps build out a codified platform:
Terraform, Git Hub Actions + Ansible, and centralized ELK.

• Build and support environments on Azure; hands‑on RHEL administration (hardening, patching, tuning)
• Act as escalation for L2/L3 incidents, driving RCA and permanent fixes
• Debug issues hands‑on across the stack (OS, network, middleware, JVM, database) using logs, metrics, thread/heap dumps and packet captures
• Support Java/Spring Boot microservices and the middleware they run on; diagnose JVM issues (memory, GC, threads, latency)
• Drive security vulnerability remediation across OS, middleware and cloud
• Collaborate with Security/SOC/NOC on incident response and post‑incident reviews
• Deliver changes as code: infrastructure in Terraform, deployments via Git Hub Actions running Ansible
• Help build and run a centralized ELK platform as the logging and observability standard
• Own backup, restore testing and DR failover readiness
• Participate in 24/7 on‑call rotation
• Manage incidents/problems/changes via Jira Service Management
• Maintain runbooks, dashboards and documentation

• Cloud/Network:
  Azure VMs, VNet, NSG, Load Balancer, App Gateway/WAF, Firewall, Virtual WAN, Key Vault, private endpoints, VPN;
  Azure Front Door, Cloudflare, Nginx, TLS
• Data:
  Azure MySQL Flexible Server (HA, replicas, point‑in‑time restore), Redis, Blob Storage;
  Canal (MySQL CDC), MongoDB
• OS: RHEL (enterprise production), Azure Update Manager;
  Docker engine on hosts
• Java/Middleware:
  Spring Boot, Dubbo, Nacos, Zoo Keeper, XXL‑Job, Kafka, RabbitMQ
• Observability:
  Elastic Stack (Elasticsearch cluster ops, ILM, Logstash, Kibana);
  Prometheus, Alert manager, Grafana, Azure Monitor;
  Micrometer/JVM observability;
  Pager Duty
• Access/Security:
  Entra , RBAC, PIM;
  Azure Bastion, Jump Server (PAM), Zscaler ZPA
• Backup/DR:
  Azure Backup, DR region failover
• IaC/CI/CD:
  Terraform, Git Hub Actions, Ansible, Git Hub Packages, Git Ops;
  Python, Bash
• Tooling:
  Jira Service Management, Confluence

• 8+ years in Tech Ops/Infrastructure/SRE/Production Operations
• Strong hands‑on Azure and RHEL experience in production
• Proven support of Java microservices/middleware in production
• Strong hands‑on debugging and analytical skills; comfortable working an unfamiliar problem from symptoms to root cause
• Advanced Elasticsearch and JVM observability skills
• Hands‑on Terraform, Git Hub Actions and Ansible;
  Python/Bash scripting
• Strong incident management/RCA capability; ITIL familiarity
• Comfortable with 24/7 operations; strong communication
• Plus: experience working in regulated gaming environments

At Fanatics Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.