Security Consultant – SIEM & SOAR

Help AG is looking for a talented & experienced Security Consultant – SIEM & SOAR position whose primarily focused on post-sales Professional Services activities, including implementation, integration, configuration, optimization, troubleshooting, and support for enterprise cybersecurity solutions. The role will have a strong technical focus on Splunk SIEM, Palo Alto Cortex XSOAR, Fortinet FortiSOAR, Dev Sec Ops , and security automation.

The consultant will support ongoing and upcoming cybersecurity integration projects, collaborate with the Managed Security Services (MSS) team on project delivery, and provide technical expertise to support the resolution of SIEM and SOAR-related support tickets and escalations. Post-sales activities include solution implementation, system integration, configuration, architecture validation, troubleshooting, optimization, technical documentation, knowledge transfer, and ongoing technical support. The role may also involve pre-sales activities, including technical workshops, proof of concepts (POCs), solution demonstrations, effort estimation, and support in preparing Statements of Work (SoWs).

The primary objectives are customer satisfaction, technical excellence, professionalism, high-quality project delivery, and effective cross-team technical support.

• Act as a Zscaler Subject Matter Expert (SME) for Help AG customers.
• Lead large and complex ZIA and ZPA deployments.
• Architect, design, implement and optimize Zscaler solutions.
• Lead technical activities across multiple customer and vendor teams.
• Take technical ownership of Zscaler implementation projects.
• Validate solution architecture and identify technical gaps or risks.
• Lead production migration and rollout activities.
• Develop migration strategies for large user and application populations.
• Develop implementation, migration and rollback plans.
• Troubleshoot complex Zscaler, network, application and identity issues.
• Lead technical workshops with customers.
• Provide guidance and mentoring to other Help AG engineers.
• Conduct knowledge-transfer sessions for internal teams and customers.
• Work closely with Zscaler Professional Services and Support.
• Maintain project technical documentation.
• Develop HLDs, LLDs, migration plans and implementation runbooks.
• Support presales teams with technical solution design.
• Support preparation and validation of project Statements of Work.
• Lead and deliver customer POCs.
• Identify project technical risks and dependencies early.
• Escalate customer-side and vendor-side dependencies that could impact delivery.
• Maintain high standards of customer satisfaction and technical delivery quality.

• Bachelor's degree in Information Security, IT, Computer Science, or equivalent experience.
• Minimum 5+ years of experience in cybersecurity, information security, system integration, or related technical fields.
• Minimum 3+ years of hands-on experience in SIEM, SOAR, security automation, or related security operations technologies.
• Strong hands-on experience with Splunk SIEM, Palo Alto Cortex XSOAR, and Fortinet FortiSOAR, including architecture, implementation, integration, configuration, optimization, and troubleshooting.
• Proven experience delivering SIEM and SOAR solutions in complex enterprise environments, including integration with multiple cybersecurity technologies and infrastructure platforms.
• Experience integrating SIEM and SOAR platforms with various security products, infrastructure systems, threat intelligence sources, and IT service management platforms.
• Strong hands-on experience with Palo Alto Cortex XSOAR and Fortinet FortiSOAR, including playbook development, workflow automation, incident enrichment, automated response, and third-party security integrations.
• Experie…