IT Head – Operations, Security & Service Management

We're Hiring: IT Head – Operations, Security & Service Management

Employment Type: Full-Time

Level: Senior Leadership / Head of Department

We are seeking a strategic, technically strong, and results-driven IT Head – Operations, Security & Service Management to lead and oversee the organization’s IT operations, cybersecurity, infrastructure, service delivery, and technology support functions. This leadership role will be responsible for ensuring secure, reliable, scalable, and high-performing IT services while driving operational excellence, risk management, and continuous improvement.

• Lead and manage the overall IT Operations, Information Security, Infrastructure, and Service Management functions.
• Develop and implement IT operational strategies aligned with business objectives and organizational priorities.
• Ensure the availability, reliability, performance, and security of critical IT systems and services.
• Lead IT infrastructure operations, including servers, networks, cloud platforms, endpoints, storage, and enterprise applications.
• Establish and manage IT Service Management (ITSM) processes, service standards, and operational procedures.
• Oversee Incident Management, Problem Management, Change Management, Request Management, and Service Level Management processes.
• Ensure timely resolution of IT incidents, service requests, and critical operational issues.
• Develop and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational performance metrics.
• Lead the development and implementation of cybersecurity strategies, policies, controls, and risk-management frameworks.
• Oversee security operations, vulnerability management, identity and access management, endpoint security, network security, and threat monitoring.
• Ensure appropriate cybersecurity controls are implemented across infrastructure, applications, cloud environments, and business systems.
• Manage security incidents and coordinate investigation, response, remediation, and post-incident improvement activities.
• Develop and maintain IT disaster recovery, backup, business continuity, and incident-response capabilities.
• Conduct IT risk assessments and identify operational, security, infrastructure, and technology risks.
• Ensure compliance with relevant information security policies, standards, regulations, and audit requirements.
• Lead internal and external IT audits and coordinate remediation of identified findings.
• Develop IT governance frameworks, operational policies, procedures, and technology standards.
• Manage IT vendors, managed service providers, technology partners, and service contracts.
• Monitor vendor performance and ensure external providers meet agreed service and security requirements.
• Lead and develop IT Operations, Service Desk, Infrastructure, Security, and Technical Support teams.
• Establish clear team structures, responsibilities, escalation procedures, and operational accountability.
• Drive continuous improvement initiatives to improve service quality, operational efficiency, and technology performance.
• Develop IT operational budgets and manage technology expenditure, vendor costs, and resource allocation.
• Identify opportunities for automation, cloud adoption, infrastructure modernization, and operational optimization.
• Collaborate with senior leadership and business stakeholders to understand technology requirements and operational priorities.
• Provide executive-level reporting on IT performance, security posture, risks, incidents, service delivery, and improvement initiatives.
• Lead technology transformation projects involving infrastructure, cloud, cybersecurity, automation, and enterprise systems.
• Establish and maintain technology roadmaps supporting long-term operational resilience and…