Director, Technology Account Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Technology Account Management,

Director, Technology Account Manager

The Technology Account Management Director plays a pivotal role in ensuring the successful deployment of Mastercard products and services and managing operational and technical customer relationships.

The TAM will work closely with internal teams, external partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard’s products and services and trusted source for our customers for technical queries. This role requires a blend of technical expertise and business acumen to identify opportunities for optimization within their infrastructure and ensure seamless communication and manage all escalations relating to technical issues.

Director, Technology Account Manager, Manager, acts as a strategic consultant across all aspects of product and service launches, working closely with internal and external stakeholders to grow Mastercard’s market share. This requires a tight collaboration with different functional entities throughout Master Card.

• Acts as central point of contact for customers and/or Master Card customer representatives.
• Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects.
• Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners.
• Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support.
• Establishes close working relationships with internal and customer's executive- and decision-making-level contacts.
• Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality.
• Identifies and arranges for training and communication of operational enhancements.
• Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements.

• Preferably with 10 years of relevant experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management implementation experience in payments, banking or fintech companies.
• Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal Master Card organization is essential.
• Ability to manage complexity and simplifying for customers and key stakeholders.
• Demonstrated operational excellence in managing escalations and timely responses.
• Ability to grasp technology details and bridge the gap between the business, product and…