Help AG is looking for Security Consultant who will be responsible for the proper and accurate handling of support requests of Help AG's customers.
Responsibilities- He / she will receive requests by Email and Calls and handle those according to Help AG's support workflow:
- Internal and external escalation and maintain continuous communication with the customers.
- Providing solution scenarios on technical issues and
- Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets;
- Support POCs, deployments, and integration of new security solutions.
- Prepare Health Checks for various technologies and provide technical consulting to customers.
- Bachelor's degree in information security or IT-related matter or equivalent experience.
- Must have 5-7 years of progressive experience in larger-scale organizations on customer side as a support engineer or similar roles, i.e. in a service desk. environment or as an administrator, managing the respective cybersecurity products and technologies.
- Perform advanced troubleshooting and root-cause analysis for security incidents.
- Hands-on experience and certifications of the vendors F5, Palo Alto, Fortinet & Zscaler.
- Experience with Packet Analysis tools like Wireshark or tcpdump.
- Excellent communication skills in English (Arabic an advantage).
- Proper and structured technical documentation and diagramming.
- Excellent organizational skills in enterprise support.
- Understanding of information security concepts and related technology.
- Strong background and experience in TCP/IP networking of large-scale organizations.
- Flexible work approach, based on the job requirements.
- Able to identify new work areas and to set new goals for themselves.
- Outstanding customer handling, friendly and goal-oriented.
- Ability to communicate / translate to Customer-level.
- Able to understand complex business processes and activities.
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual flights tickets.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
Help AG, the cybersecurity arm of Etisalat, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation.
Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.
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