OPENTEXT - THE INFORMATION COMPANY /p pOpen Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
/p I-First. Future-Driven. Human-Centered.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. /p he Opportunity
Join Open Text Professional Services to grow the Digital Operations services business and support the sale of complex transformation programs. As a trusted advisor, you will help customers modernize service management, automate operations and translate technology investments into measurable business outcomes. /p pThe role combines business consulting, solution architecture, executive engagement and services sales leadership. You will work with Account Executives, Customer Success Managers, Solution Consultants, Enterprise Architects, Practice Managers and delivery teams to shape opportunities from discovery through contract closure and delivery handover.
/p ey Responsibilities
- liAdvise customers on IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operations Management (ITOM) and AI-driven service transformation. /li liEngage CIOs, CXOs, IT Directors, service owners and architects to understand business priorities, operating models and governance, and build trusted relationships. /li liLead executive workshops, Digital Operations assessments and service management maturity evaluations; develop business cases and transformation roadmaps linking people, processes, technology and data.
/li liShare industry best practices, reference architectures and customer success stories to guide investment decisions and operational improvements. /li liOwn the Professional Services solution strategy for Digital Operations opportunities, aligning customer outcomes with technically feasible, deliverable solutions. /li liDemonstrate deep expertise in and position Open Text SMAX, AMX, UCMDB, Operations Orchestration, Operations Bridge, OPTIC and Aviator AI within end-to-end Digital Operations architectures.
/li liShape solutions across ITSM, ESM, IT Asset Management, CMDB, discovery and service mapping, event management, observability, workflow automation, AIOps and generative AI. /li liDevelop modernization approaches for SMAX on-premises to SaaS migrations, CMDB transformation, ITOM adoption, service catalog optimization and AI-powered service management. /li liPartner with architecture, product management and practice teams on solution approaches; support customer presentations, proofs of concept and strategic account reviews.
/li liBuild and execute services business plans for assigned territories and accounts; work with account teams to identify and qualify opportunities and develop account strategies. /li liLead service offering and proposal development, Statements of Work and value propositions, including solution design, effort estimation and risk assessment. /li liDrive opportunities from discovery through proposal and contract closure; monitor pipeline performance and forecast services bookings and revenue.
/li liEnsure effective handover to delivery teams, identify customer expansion opportunities and contribute to regional pipeline generation and strategic growth initiatives. /li liStay current on ITSM, ITOM, automation and AI trends, industry frameworks and competing solutions. /li liBachelor’s degree in Computer Science, Information Technology, Engineering or equivalent. /li liAt least 10 years of experience in Professional Services, consulting, solution architecture or presales focused on Digital Operations and IT transformation.
/li liProven experience supporting large enterprise and public-sector transformation programs. /li liStrong executive presence, communication, presentation and stakeholder management skills, with the ability to develop compelling business cases and value-driven roadmaps. /li liFluency in English is required. Arabic proficiency is highly desirable. /li liHands-on experience with Open Text Service Management Automation X (SMAX), Asset Management X (AMX) and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).