Provide day-to-day application support ensuring high availability performance and stability of business-critical systems Investigate analyze and resolve application incidents service requests and production issues within agreed SLAs Perform root cause analysis RCA and implement corrective and preventive actions to minimize recurring incidents Coordinate with business users development teams infrastructure teams and external vendors to resolve technical and functional issues Support application releases deployments configuration changes and system enhancements across environments Monitor application health system performance logs and interfaces to proactively identify and address potential issues Assist in troubleshooting data discrepancies reconciliations batch processing issues and operational support activities Maintain support documentation knowledge articles incident records and operational procedures Support SIT UAT production validation defect management and post-implementation activities Ensure compliance with change management incident management and problem management processes while meeting service delivery targets Participate in continuous improvement initiatives to enhance system reliability support processes and user experience Collaborate with stakeholders to ensure timely resolution of issues and effective communication of system status and risks
Required Skills *Core banking lending technical and functional Expertise
Oracle Database
REST/SOAP/API
Required Experience / Knowledge Areas *- 8-10 years of experience as a Software Engineer to support core banking lending solutions.
- Hands-on experience with Oracle FLEXCUBE or Intellect lending modules and business processes.
- Strong understanding of Oracle Database concepts and data analysis.
- Experience in lending onboarding, products life cycle management.
- Excellent stakeholder management, documentation, and communication skills.
- Core Banking Lending
- Oracle Database
- REST/SOAP/API
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