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Job Description & How to Apply Below
Operate and maintain ICT facilities and networks and firewalls at the UAE branch and provide end-user technical support. Support ICT infrastructure setup, relocation, operation and demobilization at MENA project sites through business travel and remote assistance.
Roles and Responsibilities- Install, configure and maintain switches, wireless access points, controllers and LAN/WAN infrastructure
- Investigate and resolve network connectivity and performance issues
- Operate firewall policies, NAT and VPNs; analyze logs and troubleshoot faults
- Maintain configuration backups and support patches and firmware upgrades
- Inspect and maintain server rooms, servers, NAS, racks, cabling and UPS equipment
- Support PCs, printers, business applications and video conferencing equipment
- Support file sharing, access permissions, backups and employee equipment onboarding and offboarding
- Support project ICT setup, relocation and demobilization through site visits and remote assistance
- Coordinate cabling and equipment installation, verify installation quality and perform functional tests
- Coordinate telecom service activation, changes, cancellation and fault resolution with service providers
- Maintain ICT asset records, support quotations and purchasing and update diagrams and operational documentation
- Apply company security policies and provide after-hours maintenance and emergency support when required in accordance with company policies
- Bachelor s Degree or diploma in Telecommunications, Networking, Computer Engineering, or a related field.
- Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations.
- Experience operating and troubleshooting enterprise networks and firewalls.
- Experience maintaining office ICT facilities and providing end-user support.
- EPC, construction or engineering project experience preferred.
- TCP/IP, VLANs, switching, routing, DHCP and DNS.
- Firewall security policies, NAT, VPNs and log analysis.
- Copper and fiber cabling, communication racks, patch panels and MDF/IDF infrastructure.
- File servers, NAS, access permissions, backups and endpoint security.
- Understanding of diverse computer systems and networks.
- Knowledge of internet security and data privacy principles.
- Stay updated on hardware and software he is dealing with.
- Ability to configure and troubleshoot networks and firewalls and analyze diagnostic logs.
- Ability to interpret ICT drawings, verify installations and prepare technical documentation.
- Effective user support and coordination with telecom providers and vendors.
- Advanced knowledge of computer hardware, software and networks.
- Ability to troubleshoot complex computer problems.
- Advanced knowledge of Microsoft Office applications.
- Advanced knowledge of operating systems such as Windows and Linux.
- Good communication and interpersonal skills, strong problem-solving and analytical skills, attention to detail and accuracy, willingness to learn and adapt to new technologies.
- Ability to work under pressure and meet deadlines.
- Experience with Cisco network equipment, Palo Alto Networks firewalls or Cisco ISE.
- Experience with fiber testing, P2P wireless links, NAS/backups or CCTV/NVR systems.
- CCNA or higher, or an equivalent networking/security certification.
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