Application Support Engineer - Banking and Collateral Management

Dicetek LLC is seeking an experienced Application Support Engineer to support business-critical banking applications in Abu Dhabi, United Arab Emirates. The role focuses on production application support, database troubleshooting, data integration, incident resolution and operational monitoring within banking and financial services environments. The successful candidate will support applications associated with credit origination, collateral management, lending, credit risk and regulatory reporting. The position requires strong technical knowledge of Oracle SQL/PLSQL, Microsoft SQL Server, ETL processes, API integrations and Microsoft Azure environments.

Candidates should have 3-5 years of relevant production support experience, including exposure to 24x7 operations, batch processing, application monitoring and ITIL-based service management practices.

• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Industry: I T and Services
• Function:
  Systems Support
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

• Production Application Support
  • Provide production support for business-critical banking and financial applications.
  • Monitor application availability, operational performance and scheduled processing activities.
  • Investigate and troubleshoot application incidents, system errors and processing failures.
  • Support applications operating in 24x7 banking production environments.
  • Coordinate with relevant technical and business teams to investigate and resolve application issues.
  • Assist with operational support activities involving credit origination, lending, collateral management and regulatory reporting applications.
• Database Support and Troubleshooting
  • Perform database analysis and troubleshooting using Oracle SQL/PLSQL and Microsoft SQL Server.
  • Investigate database-related application errors, data discrepancies and processing failures.
  • Develop and execute SQL and PL/SQL queries for data analysis, validation and troubleshooting.
  • Support database-related investigation of application incidents and integration issues.
  • Use SQL Server Management Studio (SSMS) and PL/SQL tools for database support activities.
• Data Integration and Batch Processing
  • Support ETL processes, data integration workflows and scheduled batch processing.
  • Investigate data extraction, transformation and loading failures.
  • Perform data reconciliation and troubleshoot inconsistencies between integrated systems.
  • Support application interfaces using REST and SOAP web services.
  • Investigate API integration issues and data exchange failures.
  • Support SFTP-based file transfers and troubleshoot file processing problems.
  • Work with integration and application teams to identify and resolve data flow issues.
• Banking Application Support
  • Support applications associated with credit origination and lending processes.
  • Apply knowledge of collateral management and collateral lifecycle processes when investigating application issues.
  • Support technical operations involving credit risk and regulatory reporting applications.
  • Investigate application and data processing issues affecting banking operations.
  • Collaborate with relevant stakeholders to clarify application behaviour and operational requirements.
• Cloud and Infrastructure Support
  • Support applications hosted on Microsoft Azure and hybrid infrastructure environments.
  • Investigate application issues involving cloud-hosted services and on-premises integrations.
  • Work with Windows Server and Internet Information Services (IIS) environments.
  • Assist with troubleshooting application connectivity, integration and hosting-related issues.
  • Coordinate with infrastructure and cloud support teams when resolving technical incidents.
• Incident and Change Management
  • Follow ITIL-based processes for Incident, Problem, Change and Release Management.
  • Record, investigate and track production incidents through established service management tools.
  • Support problem investigation and root-cause analysis of recurring application issues.
  • Participate in change and release support activities affecting production applications.
  • Maintain accurate incident records, troubleshooting documentation and operational updates.
  • Use service management and collaboration tools to coordinate issue resolution.

• 3-5 years of production application support experience within banking or financial services.
• Experience supporting collateral management, lending, credit risk or…