IT Operations Engineer - Core Banking Systems

IT Operations Engineer
- Core Banking Systems Job Snapshot
- Role: IT Operations Engineer

- Location:

Abu Dhabi, United Arab Emirates
- Industry: I T and Services
- Function:
Systems Support

- Experience:

5-10 years
- Job Type: Full Time
- Work Arrangement:
On-site

Position Overview Dicetek LLC is seeking an experienced IT Operations Engineer to support core banking technology operations in Abu Dhabi, United Arab Emirates. The position focuses on maintaining the availability, stability, performance and operational reliability of a new core banking platform, its associated APIs, event-driven integration platforms and supporting infrastructure. The role covers the operational lifecycle from environment preparation and migration rehearsals through production go-live, hypercare and steady-state support.

Candidates should have substantial experience managing mission-critical banking systems, responding to production incidents and coordinating operational activities across infrastructure, application and vendor teams.

Country:
United Arab Emirates
- City:
Abu Dhabi
- Industry: I T and Services
- Function:
Systems Support
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

• Monitor the health, capacity, availability and performance of core banking systems, integration services, API gateways, Kafka platforms and banking channel workloads in a 24x7 operational environment.
• Use enterprise observability and monitoring tools to identify system alerts, performance degradation and potential service disruptions.
• Respond to incidents, perform first-line and second-line technical diagnosis, and elevate complex issues to platform engineering, application support or external vendors within agreed service-level agreements.
• Lead or participate in major incident management bridges, maintain accurate incident timelines and coordinate communications with relevant stakeholders.
• Contribute to post-incident reviews, root cause investigations and problem management records.
• Monitor and report service availability, SLA compliance and service-level objective performance for critical banking applications.

• Execute, monitor and control end-of-day, end-of-month and end-of-year processing for core banking systems and dependent applications.
• Administer and monitor batch schedules using Control-M, Autosys or equivalent enterprise scheduling solutions.
• Manage batch dependencies, processing calendars, job reruns and recovery procedures to maintain reliable execution.
• Investigate batch failures and coordinate recovery activities to minimize operational disruption.
• Work with payments, cards, treasury and regulatory reporting teams to coordinate batch processing windows and protect critical cut-off times.

• Support operational readiness during environment builds, migration rehearsals and core banking platform implementation activities.
• Participate in production go-live, hypercare and the transition to steady-state operations.
• Support the operational stability of core banking infrastructure and its associated integration and event-processing components.
• Coordinate technical investigations and production support activities across infrastructure, platform engineering and application teams.
• Work with external technology vendors and managed service providers to address service issues and meet contractual SLAs.

• Bachelor 's degree in Computer Science, Information Technology, Engineering or a related discipline.
• 5-10 years of experience in IT operations or production support within banking or regulated financial…