Production Support and SRE Manager - Banking Technology

Position: Production Support and SRE Manager - Banking Payments Technology
Production Support and SRE Manager
- Banking Payments Technology Job Snapshot
- Role:
Production Support and SRE Manager

- Location:

Abu Dhabi, United Arab Emirates
- Industry: I T and Services
- Function:
Systems Support

- Experience:

12-15 years
- Job Type: Full Time
- Work Arrangement:
On-site

Dicetek LLC is seeking an experienced Production Support and Site Reliability Engineering (SRE) Manager to lead technology operations and production support for mission-critical banking payment platforms in Abu Dhabi, United Arab Emirates. The role is responsible for ensuring the availability, stability, operational resilience and service performance of enterprise payment systems operating under stringent service level agreements (SLAs). The successful candidate will lead multidisciplinary technical teams, oversee major incident management, strengthen operational governance and drive continuous improvements in production reliability.

The position requires extensive experience managing business-critical banking payment technologies, including Enterprise Payment Hub platforms, SWIFT, UAE Image Cheque Clearing System (ICCS), UAE Direct Debit System (UAEDDS) or comparable payment processing environments. Candidates must have at least 12 years of relevant technology experience, with significant leadership experience in production support, Site Reliability Engineering, application operations or technology service management. Strong knowledge of UAE payment systems, real-time payment processing, ISO 20022, disaster recovery, technology risk and regulatory controls is important.

Job

Details

• Country:
  United Arab Emirates
• City:
  Abu Dhabi
• Industry: I T and Services
• Function:
  Systems Support
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

Key Responsibilities Production Support and Technology Operations Leadership

• Lead production support, Site Reliability Engineering and technology operations activities for business-critical banking payment platforms.
• Manage multidisciplinary technical teams responsible for application availability, operational stability and production service delivery.
• Establish and govern production support and SRE operating models.
• Ensure reliable operation of payment services requiring extended-hours or 24x7 support.
• Define operational priorities and allocate resources across business-as-usual support, resilience, infrastructure and security initiatives.
• Maintain effective coordination between application, infrastructure, security and other technology teams.
• Drive accountability for production service quality, operational performance and continuous improvement.

Enterprise Payment Platform Operations

• Oversee production operations supporting enterprise payment processing platforms.
• Manage technology services involving Enterprise Payment Hub systems, SWIFT, UAE ICCS, UAEDDS or comparable payment technologies.
• Support time-critical and real-time payment processing environments.
• Maintain operational oversight of UAE payment systems and clearing and settlement services.
• Apply knowledge of ISO 20022-based payment processing and associated technology dependencies.
• Coordinate support activities across multiple payment platforms and integrated enterprise systems.
• Identify operational risks affecting payment processing availability, performance and service continuity.

Major Incident Management and Crisis Coordination

• Lead high-severity production incidents affecting critical banking payment services.
• Coordinate incident investigation, escalation, technical recovery and stakeholder communication.
• Make timely operational decisions during major service disruptions.
• Direct recovery efforts involving multiple application, infrastructure and technology teams.
• Ensure effective crisis coordination and communication with senior technology and business stakeholders.
• Oversee post-incident reviews and Root Cause Analysis (RCA).
• Drive corrective and preventive actions to reduce recurring incidents and improve service reliability.

Incident, Problem, Change and Release Management

• Govern incident, problem, change and release management practices across production payment platforms.
• Establish consistent operational processes and service-management controls.
• Ensure production changes are assessed for operational risk, technical dependencies and service impact.
• Coordinate release readiness and production support requirements.
• Strengthen problem-management practices to identify and eliminate recurring technical…