IT Support Technician

is currently recruiting a hands-on IT Support Technician with Audio-Visual (AV) experience on behalf of a private client in Abu Dhabi, UAE.

We are seeking a responsive, detail-oriented technician to provide day-to-day technical support, hardware troubleshooting, and AV system assistance.

• Provide prompt L1/L2 technical support for desktop hardware, software, network connectivity, and peripherals.
• Troubleshoot, maintain, and operate integrated audio-visual systems, conferencing setups, and display equipment.
• Perform routine preventative maintenance checks on IT and AV hardware to prevent downtime.
• Document support tickets, hardware inventories, and technical resolutions accurately.
• Maintain strict privacy, data security, and discretion across all client environments.

• Proven experience in IT technical support and basic audio-visual equipment troubleshooting.
• Solid understanding of Windows/macOS environments, basic networking (TCP/IP, Wi-Fi), and AV signal flows (HDMI, audio routing).
• Good command of spoken English with strong customer service and problem-solving skills.
• Ability to work calmly under pressure and adapt to high-standard client expectations.

• Monthly salary range: AED 4,000.00 – AED 5,000.00 per month (commensurate with experience).
• Comprehensive medical insurance coverage.
• Paid annual leave and flight allowance as per company policy.